Technical Support Specialist II WashU IT

Washington University In St Louis

Job Location:

Clayton, OH - USA

Hourly Salary: $ 25 - 39

Posted on: 3 days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Scheduled Hours

Position Summary

Under moderate supervision responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff faculty and students; including support for computer operating systems software hardware and networking. May serve as a system owner technical expert or specialist in a particular area such as in the applications systems or hardware areas. The employee interacts with a broad range of client requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e. engaging vendor support) to provide a high level of technical support to clients.

Job Description

Primary Duties & Responsibilities:

Desktop support: Provides daily support for the computing desktop; including operating system software installation and maintenance and hardware. Responds to assigned tickets. Evaluates prioritizes resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution.
Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff.
Acts as an escalation point for advanced technical issues within employees knowledge domain.
System administration: maintenance upgrades new implementation consultation and planning system administration activities.
Attends formal training conducts self-paced training through online courses or on the job training attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies.
Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

Normal Office Environment

Physical Effort

Typically Sitting at a desk or table

Equipment

Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Providing Desktop Support In An Enterprise Environment (4 Years)

Skills:

Not Applicable

Drivers License:

A drivers license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelors degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Interpersonal Communication Microsoft Office Oral Communications Organizational Capability Prioritization Written Communication

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Required Experience:

Scheduled Hours40Position SummaryUnder moderate supervision responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff faculty and students; including support for computer operating systems software hardware and networking. May...

Scheduled Hours

Position Summary

Job Description

Primary Duties & Responsibilities:

Desktop support: Provides daily support for the computing desktop; including operating system software installation and maintenance and hardware. Responds to assigned tickets. Evaluates prioritizes resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution.
Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff.
Acts as an escalation point for advanced technical issues within employees knowledge domain.
System administration: maintenance upgrades new implementation consultation and planning system administration activities.
Attends formal training conducts self-paced training through online courses or on the job training attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies.
Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

Normal Office Environment

Physical Effort

Typically Sitting at a desk or table

Equipment

Office Equipment

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Providing Desktop Support In An Enterprise Environment (4 Years)

Skills:

Not Applicable

Drivers License:

A drivers license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelors degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Interpersonal Communication Microsoft Office Oral Communications Organizational Capability Prioritization Written Communication

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

Questions

For frequently asked questions about the application process please refer to our External Applicant FAQ.

Accommodation

Pre-Employment Screening

Benefits Statement

Personal

Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.