Housing Assistant Elgin

• To efficiently process and administer all applications and other supporting information in relation to the allocation and letting of vacancies within the Associations housing stock.
• Interviewing applicants in person or on the telephone to confirm their current housing circumstances including providing to them relevant information about vacancies such as rent levels and property size.
• Liaise with the local authorities about vacancies including requesting nominations in line with the agreed quotas from the Associations allocations policy.
• Maintain records of housing applications and all properties available for lettings ensuring the relevant housing management system and other databases are kept updated at all times.
• Prepare all offer notifications monitoring replies and keeping records of reasons for refusals using the relevant housing management system.
• To regularly liaise with colleagues in the Property Services Allocations Rent Management and Estate Teams as well as external agencies in order to effectively manage the letting of properties.
• Act as point of contact for all communications from prospective applicants/tenants in relation to offers of accommodation including arranging viewings and tenancy sign up appointments to ensure the swift letting of properties. Producing tenancy agreements and sign up packs including the circulation and safe keeping of keys
• Ensure the appropriate records are created and updated accurately in relation to the commencement amendment and termination of all tenancies including the provision of rent figures and administration of all end of tenancy notifications and letters.
• Providing a professional front line service and point of contact for tenants and customers of the Association. On the telephone via e-mail and at the Elgin reception desk and responding to customer queries in line with the Association policies and procedures including providing general housing advice.
• To efficiently process and administer all tenancy related requests such as sublets single/joint tenancy requests transfers assignations successions and household changes within the relevant statutory timescales.
• Updating computerised and paper records in relation to all allocations and tenancy activity as per the Associations policies/procedures and the principles of Data Protection Legislation.
• Receive complaints and enquiries record these on the housing management system and where applicable passing these onto the relevant team leader housing or property services officer.
• Deal with all incoming and outgoing mail at the Elgin office. Record receipt of mail and pass on mail to the relevant staff member where required.
• Maximise opportunities in conjunction with the Social Justice Team for applicants and new tenants to be referred to tenancy sustainment for assistance with tenancy set up and welfare rights advice.

• Educated to Standard Grade / National 5 or equivalent in English and Mathematics.

• At least 1 years experience working in a customer service or public sector based environment.

• A good working knowledge of Microsoft Office

• Ability to communicate effectively with customers and colleagues both verbally and in writing
• Ability to prioritise workload and work on own initiative
• Ability to work to deadlines
• Ability to deal with challenging situations

• Experience of updating databases

Langstane Housing Associationis a key provider of social housing in the North-East of Scotland with over 2800 homes across Aberdeen City Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to peoples lives.