C004543 DCSU Governance and Service Rates Officer (NS) TUE 20 Jan RELAUNCH

PLEASE NOTE: The correct Security Clearance is NATO SECRET and not NATO RESTRICTED.

Previously proposed candidates were non-compliant for the following reasons:

• Candidate has the knowledge and or experience in project portfolio and programme management (P3M) area which is one of the most essential criteria specified in the SOW.
• The candidates background does not demonstrate relevant experience in service rates development which is identified as a primary requirement in the SOW (first line of essential criteria and in the duties).

Deadline Date: Tuesday 20 January 2026

Requirement: DCSU Governance and Service Rates Officer

Location: Mons BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1400

Required Start Date: 2 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the DCSU Head Resource and Portfolio Management Office the incumbent will perform duties such as the following:

1. Service Rates Development:

• Actively contribute to the coordination review and finalization of the yearly DCSU service rates inputs.
• Ensure DCSU effort in the Service Rates are comprehensive well-structured and align with organizational priorities.
• Collaborate with subject matter experts to gather relevant input and data.

2. Project Governance Support:

• Assist in the preparation and facilitation of governance meetings including drafting agendas presentations and minutes.
• Support the implementation of governance policies standards and practices.
• Monitor and report on governance-related metrics and performance indicators.
• Prepare the necessary reporting binder for the DCSU RPMO review in matter of Portfolio and Projects status.

3. Communication and Reporting:

• Translate technical updates into compelling and understandable narratives for stakeholders.
• Communicate effectively with both internal teams and external partners.
• Provide clear and concise documentation of processes decisions and recommendations.
• Assist in continuously reviewing and improving DCSU RPMO related processes; assist in managing and provide monitoring reporting and maintenance on agreed project/service/resource Key Performance Indicators (KPIs) and inform DCSU Management on any recognized anomalies and assist in taking corrective actions;
• Deputize for higher grades staff if required;
• Performs other duties as may be required.

Skill Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience;
• Experience or knowledge of project portfolio and programme management (P3M) area;
• Expert knowledge in MS Excel incl. Pivot connections to external data sources and Macros;
• Strong expertise in MS PowerPoint;
• Advanced knowledge of SharePoint;
• Sound knowledge and experience in the use of other Microsoft office products (e.g. Word Access OneNote etc.)
• Excellent command of spoken and written English with a proven ability to communicate effectively orally and in writing;
• Ability to take initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment;
• Excellent skills and the ability to translate technical updates into storytelling fit for the RPMO activities;
• Excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff.

Desirable Experience and Education:

• A recognised formal Project Management qualification such as PRINCE2 or PMP and / or ITIL Intermediate Level Certification;
• Prior experience in Customer Relationship Management processes;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization including ACO and ACT.

Required Experience:

Unclear Seniority