Customer Care Advisor CZSK

Are you passionate about delivering outstanding customer experiences Do you thrive in a role where you can truly make a difference every day At TVH were looking for a proactive and customer-focused Customer Care Advisor who will be the trusted first point of contact for our customers and ensure they feel heard helped and supported

Yourroleandresponsibilities

• Act as the first point of contact for customer questions requests and complaints across different channels.

• Handle customer data and documentation accurately in our systems.

• Build strong long-term customer relationships by thinking along with their needs and identifying growth opportunities.

• Share valuable customer insights with internal teams to support account planning and continuous improvement.

• Represent TVH at fairs and events strengthening customer connections.

• Guide customers in making the most of our e-commerce platform.

• Actively contribute ideas to improve processes and share knowledge with colleagues.

Howtosucceed/Yourprofile

• You have a strong customer-first mindset; experience in customer service is a plus.

• You are solution-driven resilient and enjoy finding the right answer.

• Youre well-organised able to set priorities and keep overview in a dynamic environment.

• Youre a true team player who enjoys collaborating and supporting others.

• You are fluent in Slovak or Czech (both written and spoken).

• A strong knowledge of English (written and spoken) is a must.

Whatsinitforyou

Youwillbecomepart of apeople-orientedcompanywhereyourwell-beingreallymatters.Flexibleworkinghoursworkfromhomepossibilities 20daysholidayand12 WTRdayswithina 40-hour week. AtourheadquartersyouwillalsodiscoverourTVH Park a green areawhereyoucanmovearoundandhavethepossibilitytorelax meet or have lunch.Furthermore wealsooffer:

• Anattractivesalarypackagewithextra-legalbenefitssuchasgroupandhospitalizationinsurance luncheon vouchers corporate restaurant ...

• Anexcitingpositioninaninternationalcompanywitha familyatmospherewherepeopleare atthecenter.

• Youare part of adynamicentrepreneurialteamthatisfast-growingandatthecenter ofthetransformation.

• Youarriveinaninnovativeprogressiveandtechnologicalenvironment.

• Numerousopportunitiesforpersonal developmentamongotherthingsthroughpermanentguidanceandprofessional (internal/external) training courses.

• Funafterworksandotheroptionalevents (e.g. TVHKaffee).

People are atourheart

TVH is aglobalbusinesswitha familyatmospherewherepeopleare atthecenter. Wevalueclaritymutualrespectkindnessandopencommunication.Ourpeopleare down-to-earth easytoworkandengagewith. Wewelcomedifferencesandcelebratenewideas.

AboutTVH

TVH is apartsspecialistforqualitypartsandaccessoriesformaterialhandlingindustrialvehiclesandconstructionandagriculturalequipment.Workingat TVH isoptingfora companythatexcelsasaninternationalmarket leaderandis well-knownforitsunstoppablecravingforinnovation.

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