Teamlead Customer Servivce Belgium (mfd)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
As Customer Service Manager (m/f/d) you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders.
This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people.
Your Tasks
- Lead coach and develop the NL & FR Customer Service teams.
- Take ownership of daily operations KPIs and workload management.
- Monitor performance and proactively optimize processes and tools.
- Ensure smooth cross-site collaboration (Tongeren & Sevenum).
- Act as escalation point for complex cases.
- Foster a positive performance-driven and collaborative team culture.
- Serve as a strong business partner to internal stakeholders.
Qualifications :
Your Profile
Masters degree in Business Administration Management Operations Management Supply Chain Business Analytics Economics or a related field
Proven experience leading and developing teams (ideally in Customer Service or Operations)
Strong communication skills and stakeholder management capabilities
Fluent in English Dutch or French. The second language at least B1B2
Data-driven mindset with experience working with KPIs and operational targets
Advanced Excel skills particularly in working with Pivot Tables are essential
Structured solution-oriented approach combined with a customer-first mentality
Comfort in a fast-paced international environment
Additional Information :
We believe great performance comes from a supportive environment. Thats why we offer:
- Hybrid working model with fixed anchor days.
- Vacation pay (June) & year-end bonus (December) each equal to one months salary.
- 20 vacation days 6 additional AVD days (39-40h work week).
- Meal vouchers eco-cheques & parity committee premium.
- Employee discounts (10% OTC & beauty 20% nu3).
- Corporate Benefits platform (800 brands).
- Free and anonymous psychological support via nilo.
- Relocation support where needed.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Accounts Assistant Credit Control
- Android
- Apparel Merchandising
- Franchise
- Construction Equipment
About Company
About Redcare Pharmacy: As Europes No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision Until every huma ... View more
