Bilingual FrenchDutch-speaking Digital Client Advisor for a Luxury Brand in Brussels
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
This is an opportunity to join a prestigious luxury brand within its Client Services Centre in Brussels. The role focuses on delivering exceptional customer experiences while combining personalized service with a strong commercial mindset.
The position offers the chance to interact with international clients represent a globally recognized luxury Maison and contribute directly to client satisfaction and retention through premium service and relationship building.
About the company
Our partner is a globally renowned luxury fashion house known for its exceptional craftsmanship timeless designs and iconic monogram patterns. With a rich heritage in leather goods ready-to-wear and accessories it continues to set the standard for elegance and innovation in the fashion industry.
What will you do
Strive to meet and exceed individual and team performance targets related to customer satisfaction service quality and client retention.
Deliver exceptional inbound customer service via phone email and digital channels while advising clients within a specific market.
Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.
Take ownership of client concerns and collaborate with internal departments to ensure effective and innovative resolutions.
Ensure accurate client information and follow-up actions are recorded in internal systems and databases.
Professionally manage complaints and complex situations while maintaining the highest standards of service.
Act as a brand ambassador by demonstrating professionalism and embodying the values of the Maison in every interaction.
Requirements
Excellent written and verbal communication skills in French and Dutch.
Strong sales mindset with storytelling abilities.
Customer-first approach with outstanding interpersonal and engagement skills.
Highly motivated team player with strong energy and enthusiasm.
Detail-oriented with a passion for delivering exceptional service.
Ability to manage multiple tasks and meet deadlines.
Strong punctuality and time-management skills.
Flexibility to work shifts including evenings weekends and holidays.
Proficiency in Microsoft Office and CRM systems (Salesforce experience is advantageous).
Experience in luxury retail is a plus.
Strong interest in luxury fashion and awareness of current trends is beneficial.
Ability to thrive in a diverse and international work environment.
What youre offered
Opportunity to work for a prestigious global luxury brand.
Dynamic and international work environment in Brussels.
Professional development opportunities including coaching and career growth programs.
Possibilities for internal mobility within the organization.
This role is ideal for individuals who are passionate about luxury client experience and relationship building. It provides the opportunity to develop within a fast-paced international environment while representing one of the most iconic names in fashion.
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency with businesses from all over the world connecting talent from Germany France Netherlands Belgium Italy Spain and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe matching the most exciting jobs with multilingual talent. We have offices in Oslo Tallinn Malaga Malta and Lisbon. We have helped over 3000 people find their dream job with our 300 partners in over 30 countries.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
