Resident Services Team Leader

Resident Services Team Leader

About Garden Spot Village

Garden Spot Village has evolved into a community that thrives on purpose opportunity and living life to its fullest. While others in our market space talk about seniors and retirement here we talk about people and opportunity. Our heritage mission and core values play a fundamental role as they ground us in the present and shape our future.

Discover Garden Spots benefits and how you can experienceLife with Purpose

• Health insurance
• 401K program with company match
• Tuition assistance
• First-timehomebuyer program
• $20/hr

The Resident Services Team Leader serves as the first point of contact for residents guests and prospective residents delivering exceptional customer service in person by phone and electronically. This role oversees daily front desk operations coordinates schedules and coverage supports marketing and life enrichment efforts and ensures a welcoming organized and professional experience for everyone who engages with Garden Spot Village.

What Youll Do

• Serve as the primary contact at the Resident Services Desk responding to inquiries resolving requests and directing calls or visitors appropriately.

• Screen and manage calls and inquiries for the Marketing office including collecting primary market data from callers.

• Schedule and coordinate marketing tours and appointments including confirmation calls and follow-up communication.

• Ensure consistent desk coverage during established hours including coordination of schedule changes and call-offs.

• Provide oversight and day-to-day leadership to Resident Services staff to ensure standards policies and expectations are met.

• Welcome residents and guests warmly and assist according to established protocols.

• Maintain a clean organized and professional front desk environment including inventory of brochures and materials.

• Manage and respond to incoming email inquiries in a timely and professional manner.

• Deliver outstanding customer service with the goal of creating a consistently delightful experience.

• Demonstrate teamwork and collaboration within the Marketing team and across Garden Spot Village.

• Comply with all organizational policies procedures and Resident Rights standards.

• Attend required trainings and in-service sessions.

• Perform other duties as assigned.

Secondary Responsibilities

• Provide administrative and secretarial support to other departments as needed.

• Assist the Business Office Administrative Assistant as requested.

• Oversee assembly inventory and organization of marketing materials.

• Assist with requests from the Library Committee Chaplains and Volunteer staff.

• Manage postage meter supplies.

• Process payments (credit card cash and checks) for guest room services and related needs.

What Were Looking For

• Pleasant professional and welcoming demeanor.

• Strong customer service telephone and interpersonal communication skills.

• Highly organized with strong attention to detail and problem-solving abilities.

• Ability to build and maintain relationships with local service providers.

• Computer proficiency including Microsoft Office and CRM software.

Additional Information

This position is full-time Monday-Friday 7:30am-4:00pm!

Equal Employment Opportunity

Garden Spot Communities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability genetic information or veteran status.