Customer Service and Sales Representative I
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Corporate Office Las Vegas
Employment Type: Full-Time or Part-Time Entry-Level
Work Style: On-Site Only (This is a boots-on-the-ground in-the-action kind of role!)
Pay Rate: $19.00 per hour
Company Overview
Smart City has spent more than 40 years helping people connect in the moments that matter most. As the nations leading telecommunications provider for convention centers and meeting facilities we support more than 3000 events every year including major auto shows national conventions and global summits. If there is a big event happening Smart City is behind the scenes making sure every connection stays strong.
Our team of more than 250 professionals keeps everything running nationwide. At our Las Vegas headquarters you will find our customer service accounting and technology teams along with our 24/7 Network Operations Center (NOC) which keeps every network secure monitored and performing at its best.
As a Customer Sales and Service Representative (CSSR) you will be one of the friendly knowledgeable voices and faces our customers rely on. You will help exhibitors get connected solve problems quickly and guide them toward the services that make their event experience even better.
Summary of Key Responsibilities
Identify research and resolve technical issues with customers internet connections
Receive and process customer orders with accuracy and enthusiasm
Recommend and sell valueâadded services that enhance the customer experience
Support Field Offices with timely communication and problem solving
Provide onâsite desk support at show locations when needed
Perform additional duties as assigned
Qualifications
High school diploma or GED required; AA or BA preferred
One to three years of customer or exhibitor service experience preferred
Knowledge of data networking products and services is a plus
Excellent written and verbal communication skills
Strong phoneâbased customer service experience and confidence interacting with customers and management
Ability to type 45 wpm
Proficiency with Microsoft Office; familiarity with Word Excel Aesop and 10âkey preferred
Availability for occasional evenings weekends and holidays
Ability to work independently and make sound decisions
Employment with Smart City Networks is contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome and value individuals of all backgrounds and identities. If you need assistance or accommodation due to a disability please contact us at or 702â943â6000.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Smart City is the nation’s most experienced and versatile provider of utilities, technology, and telecommunications services for convention centers and hospitality venues.
