Employee Relations Manager

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair respectful and consistent with our framework of our core business values and objectives. To support that objective this positions responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers human resources and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create audit and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single site or station within a specific geographic region or network wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise excellent judgment and highly developed analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning large-scale network-wide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.
This is a full-time position that reports to an Employee Relations Principal. The successful candidate must be capable of significant domestic travel sometimes with short notice up to 50% of the time. The position is also a Return to Office role requiring on-site presence at least three days each week.

Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends gaps and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own large-scale network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks

- 7 years of employee relations labor relations or labor/employment law experience
- Knowledge of Microsoft Office applications (Excel Word SharePoint and PowerPoint)
- Bachelors degree or equivalent
- Experience supporting large hourly workforces
- Experience analyzing and using metrics to identify improvements in employee

- Experience prioritizing and managing multiple responsibilities
- Experience handling confidential information
- Experience communicating to a diverse global audience
- Outstanding communication skills in written and verbal form; extensive public speaking training and/or leadership communication skills
- Solid sense of accountability high-quality judgment and sound decision-making
- Multilingual capabilities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 127400.00 - 172300.00 USD annually
USA CA San Diego - 127400.00 - 172300.00 USD annually
USA CA Santa Clara - 140100.00 - 189500.00 USD annually