Senior Partner Relations Manager

The opportunity
Unitys Partner Relations team is looking for proactive people-minded influencers to own the success of our most valued partners.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences and theyre going to need your help to get their projects to maximum performance stay super-stable and ship on time. Rest assured youll never be bored at Unity.

As a Senior Partner Relations Manager youre the glue that keeps the whole operation together. Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings.

Youll need a deep understanding of your customers long-term strategic goals helping to surface issues and feeding data back directly to our product teams. Youll manage customer emergencies with a calm focus.

Youll strive for constant improvement both with your customers and within Unity. Youll set the bar high ensuring we are always on point and on time.

This position is located in the Singapore office and reports to the APAC Partner Relations team Manager.

What youll be doing

• Define and execute a strategic customer success plans for a selection of Unitys highest-profile gaming customers
• Serve as the main point of contact for assigned accounts managing the end-to-end customer journey developing and maintaining strong long-lasting relationships with key stakeholders
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments and ensuring the resolution of emerging issues in real-time

What were looking for

• A passion and an understanding of customer success in an area of real time 3D games or technology
• Experience in Customer Success/Developer Relations/Technical Project Management/Producing/Account Management in software production games industry or other intersecting industries
• Top-notch social & communication skills and a highly-proactive personality
• Able to travel both domestically and internationally
• Fluent English-speaker and Mandarin Chinese/Vietnamese/Korean is a plus

You might also have

• Programming experience in both compiled and interpreted languages

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Life at Unity
We offer a wide range of benefits designed to support employees well-being and work-life balance. You can read more about them on our career page.

Unity NYSE: U is the leading platform to create and grow games and interactive experiences. Creators ranging from game developers to artists architects automotive designers infrastructure experts filmmakers and more use Unity to bring their imaginations to life across multiple platforms from mobile PC and console to spatial computing.

As of the third quarter of 2024 more than 70% of the top 1000 mobile games were made with Unity and in 2024 Made with Unity applications had an average of 3.7 billion downloads per month. For more information please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. Therefore we provide employment opportunities without regard to age race color ancestry national origin disability gender or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy please contact us at

#SEN

Required Experience:

Manager