Concierge SPA
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
To provide personalized and professional service to SPA guests coordinating reservations promoting services and ensuring an exceptional wellness experience aligned with the hotels quality and service standards.
What will I be doing
- Greet and welcome SPA guests in a warm and professional manner.
- Manage treatment reservations confirmations modifications and cancellations.
- Inform and advise guests about SPA treatments packages promotions and products.
- Coordinate the schedule of therapists and treatment rooms to optimize operations.
- Promote the sale of treatments and products (upselling and cross-selling).
- Operate reservation cash register and POS systems.
- Verify the availability of facilities amenities and equipment.
- Address comments special requests and complaints providing timely follow-up.
- Ensure compliance with cleanliness presentation and image standards for the area.
- Assist with basic inventory and supply control.
- Maintain constant communication with therapists reception and other hotel departments.
- Comply with hotel and SPA policies procedures and service standards.
What are we looking for
- SPA services and treatments.
- Guest service protocols.
- Reservation POS and cash register system management.
- Quality standards in luxury hospitality.
- Skills
- Service-oriented attitude and hospitality.
- Effective communication.
- Empathy and personalized service.
- Organization and multitasking.
- Teamwork.
Handling difficult guest situations.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
