Network and Systems Operations Manager

Here at Leidos we care deeply about the growth and development of our people. We are seeking a Network and Systems Operations Manager to lead the operations team. This is a Key Position that supports 450 CONUS and OCONUS Consumers.

Youll be working in Chantilly Virginia with a team of highly specialized engineers and analysts supporting the customer mission. Youll be managing the Tier 2 and Tier 3 team and working in collaboration with the development team to support upgrades to our customized ICAM solution. For a large team we are proud to maintain an intimate culture that focuses on employee growth and development. Our upskilling program helps individuals advance skillsets in new disciplines and technologies. You will also occasionally travel to the Springfield Virginia customer site to develop intimacy and facilitate support.

The GEOAxIS system provides Identity Credential and Access Management for all web applications. GEOAxIS enables online on-demand access to NGA GEOINT content based on users authoritative attributes/roles. Our Mission is to maintain highly-available ICAM services for protecting those critical mission applications across all security domains. The GxNext contract was awarded to Leidos in 2021 and runs until 2031.

Primary Responsibilities

• Develop a relationship with a high-profile customer and use your expertise to lead the development of NGAs ICAM roadmap

• Maintain our hybrid ICAM solution and infrastructure across multiple security domains

• Be the primary point of contact for the program managing communication troubleshooting root-cause analysis and operational status

• Manage all operations-related processes for the sustainment of the operational baseline including engineering integration and operations

• Spearhead Risk Management framework Phase 6 related to continuous monitoring

• Manage 24x7x365 support and a Tier 3 team - available on-demand for critical and high operations incidents

• Support Service Level Agreement of 99.9% (three-nine) availability

• Brief technical status to internal and external customers as well as program and company leadership

• Provide technical execution oversight to operations during incidents

• Facilitate collaboration across operations teams and the development organization

• Collaborate with stakeholders for enterprise projects and activities

• Lead ops metrics collection and dissemination

Basic Qualifications

• Active Top Secret/SCI with Polygraph

• Bachelors degree or equivalent with 12 years of experience or Masters degree with 10 years of experience in Information Technology operations and support

• Minimum 3 years experience maintaining cloud services to include at a minimum AWS

• 3 years of experience providing oversight to the completion of operational environment maintenance

• 5 years of experience leading an operations team and 3 years managing server maintenance and support

• 3 years experience managing Tier 2 - 24x365 Helpdesk support to include Tier 3 on-demand for priority

• Familiarity briefing operational metrics or incident status to leadership and customer stakeholders

• Experience with engagement on technical TEMs and oversight of implementation of key enterprise milestones and delivery

• Local to DMV (DC/Maryland/Virginia) with need to be physically present at the teams work location in Chantilly

• All candidates must be US CITIZENS to be considered for the position

Preferred Qualifications

• Familiarity with Oracle IdAM products.

• Information Technology Infrastructure Library (ITIL) certification desired

• Must demonstrate experience with Jira Confluence Agile Scrum A&A processes Systems Engineering

At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.

If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.