Mortgage Assistance SPOC
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans weve built our platforms from the ground upnot on outdated legacy systemsso homeowners lenders and investors experience greater transparency efficiency and care. By unifying processes into a modern AI-native operating system were leading the way in automation compliance and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple secure and financially empowering. To achieve this we bring together world-class engineers servicing experts lending professionals and operations leaders who share a passion for improving the homeowner journey. Were not only reshaping what servicing and lending look like todaywere creating opportunities for talented people to help drive the future of the industry.
As we continue to grow Valon is expanding its footprint across multiple states opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation collaboration and customer impact go hand in hand. Mortgage is just the beginningwere building the future of regulated finance and we want you to be part of it.
Default Servicing at Valon
The Default Servicing team resolves mortgages in default and manages all default-related processes at Valon. This team is also central to the broader mortgage ecosystem preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people processes and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.
About the Role
Were seeking a Mortgage Assistance SPOC to serve as the primary point of contact for homeowners who are in default. The ideal candidate enjoys tackling complex problems.
Responsibilities
Complete assigned queues in a timely manner.
Communicate with clients regarding delinquent borrowers and default milestones including but not limited to bankruptcy foreclosure loss mitigation collections customer service and/or general default servicing and portfolio inquiries.
Respond in a timely manner to client/investor homeowner and/or internal inquiries in compliance with SLAs and RESPA state and federal guidelines.
Respond to foreclosure attorneys regarding bidding instructions account status updates payoff and reinstatement quotes and/or general account inquiries.
Evaluate homeowners eligibility for mortgage assistance plans.
Negotiate workout agreements and draft trial repayment and/or forbearance plans and/or loss mitigation agreements as needed.
Monitor pre-foreclosure and foreclosure populations mortgage assistance production reports and other default-related reports as assigned.
Other duties as assigned.
Ideal Background
Previous experience in handling escalated delinquent accounts.
Previous experience in foreclosure and/or bankruptcy.
Exceptional organizational skills.
Ability to work with minimal supervision in a fast-paced environment.
Minimum Qualifications
1 years of experience in collections and/or loss mitigation.
Minimum education requirement: High school diploma or GED equivalent required
Previous experience in mortgage servicing portfolio management national real estate management and/or default servicing.
Previous experience in GSE servicing including but not limited to loan modifications and forbearances.
Exceptional oral and written communication skills.
Strong problem-solving abilities.
Strong multitasking abilities.
Attention to detail.
Location
On-site (Phoenix AZ)
Benefits
Compensation: Competitive salary and a 401(k) planwith a 4% annual match!
Hours: No weekends or late nights required!
Generous amount of paid time off: 17 days of paid time off 5 additional paid sick days and 11 paid company holidays!
Health & well-being: Well invest in your physical and mental well-being with comprehensive low-cost medical dental & vision benefits and an EAP for additional support!
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
