IT Technical Support Analyst 2

Click here to learn more about LPB: Information Technology Department is seeking an IT Technical Support Analyst 2to support statewide IT systems and end users. This role provides hands-on system and network support manages user access and helps maintain reliable technology operations. Experience with Active Directory network devices and customer-focused technical support is required. Experience with broadcast technology video encoding or Microsoft Cisco or Juniper certifications is preferred.

Four years of experience in information technology; OR

Six years of full-time work experience in any field plus two years of experience in information technology; OR

An associates degree in information technology plus two years of experience in information technology; OR

A bachelors degree plus two years of experience in information technology; OR

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus one year of experience in information technology; OR

A masters degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

• Provide statewide onsite installation configuration maintenance repair and technical support for state-owned IT assets including computers servers network switches routers printers and other related equipment.
• Administer and manage user accounts for both local and cloud-based authentication services ensuring proper access controls and security compliance.
• Deliver technical assistance and training to end users promoting effective system use and serving as a form of preventative maintenance to reduce recurring issues.
• Respond appropriately during emergency or disaster situations by supporting continuity of operations in accordance with established and department-approved disaster recovery and business continuity plans.
• Assist with the support tracking and maintenance of the agencys statewide movable property and IT asset database to ensure accurate inventory records.
• Provide professional customer-focused technical support while troubleshooting and resolving hardware software and network-related issues in a timely manner.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumes will not beaccepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Louisiana Educational Television Authority is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities refer to theLouisianaEmployment Resource Guide(Download PDF reader).