IT Systems Engineer Supervisor

Why its a great opportunity:Join us for an exciting leadership opportunity as Supervisor in IT Client Technology Services supporting Pierce County and its 3500 employees. As an IT Systems Engineer Supervisor you will develop train and lead the teams responsible for providing technology solutions and operational support of our voice and telephony services the planning and public works department and IT records investigations. You and your team will ensure excellent end-user and business operations support by coordinating responsive process and service delivery measuring and maintaining high customer satisfaction rates implement progressive improvements to procedures and manage related vendor addition to first call contact this position oversees service delivery for central account administration and records requests. Your leadership and passion for IT service delivery will make a meaningful impact while supporting Pierce Countys technology needs.

The Information Technology Divisions 130 staff are responsible for building operating and maintaining the technologies that power essential public services in Pierce County. We provide diverse technology solutions including commercial applications geographic information systems and sophisticated custom software supported by a robust hybrid infrastructure combining both on-premises and cloud-based platforms and all secured by a reliable network. Our team thrives in a positive collaborative environment combined with continual learning and development to enable our highly impactful work. Join us and be part of a division where your contributions truly make a difference.

Why its a great department:The Finance Department delivers enterprise-wide services that support every County department and many external partners ensuring Pierce County operates effectively efficiently and with strong public stewardship. Finance staff provide a broad portfolio of high-impact countywide services including budgeting and performance management fiscal services procurement and contracting information technology general services fleet services and risk management.

Employees have the opportunity to work on strategic enterprise-level initiatives collaborate across departments provide the operational and technical backbone which ensures the smooth delivery of services across the organization and deliver critical analysis and decision support that informs leadership and shapes County priorities. Guided by leadership values that emphasize collaboration transparency and continuous learning the Finance Department offers a supportive innovative and team-oriented environment where employees can grow professionally while making a meaningful impact on County operations and the community.

Learn more about the Finance Departmenthere.

How to be successful in the role:Your success will come from combining your IT experience with outstanding leadership communication presentation and customer service. Being able to effectively communicate and interact with customers IT leaders elected officials and stakeholders across our organization will further ensure your success.

Your future in this role:You will have access to professional development through robust online learning and other training opportunities throughout your career to ensure your success.

Core daily responsibilities:

• Supervise service delivery and employee performance for User Systems support teams.
• Lead operational support for a variety of user system platforms including handheld desktop workstation and laptop hardware associated operating systems and application software.
• Facilitate assigned staffs delivery of expert-level technical support on a county-wide basis.
• Lead technical strategic planning and implementation of new user system platform technology standards.
• Oversee and direct consulting services for customer departments regarding technology budgeting computing solutions client-oriented technology project implementation re-location services and user application productivity including meeting training needs.
• Supervise service delivery and employee performance for the Telecommunication Systems support teams.
• Lead operational support for Pierce Countys telecommunication systems including PBX servers databases voice mail systems contact center system ancillary telecommunication equipment Carrier services and remote site equipment to support a County-wide telecommunication network system.
• Lead technical strategic planning and implementation of new telecommunication technologies to ensure an efficient cost effective reliable telecommunications network for the County.
• Oversee back-end system implementation and operational support of the Telecommunication System network.
• Provide advanced consulting for customer departments regarding telecommunication needs and services

A classification description with a more detailed list of essential functions can be foundhere.

• A resume and cover letter are required for this position.
• Additional education or experience may substitute for the recruiting requirements
• A Bachelor of Arts or Bachelor of Science degree in information technology computer sciences business public administration or related field AND
• Eight or more years of information technology experience required INCLUDING
• Two years in a project lead or supervisory role.
• A valid drivers license is required.

Preferred/Desired Qualifications:

• Experience in IT program administration and project delivery including budget development budget forecasting work planning status reporting and presenting.
• Strong negotiations skills and effective vendor management.
• Experience and understanding of enterprise IT architectures records management frameworks IP telephony cyber security frameworks regulatory compliance and system standards.

As a condition of employment the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting APPLY above or go to: you have a question about this opportunity please email the Recruitment Team at and specify the Job Number and Title.
• If you do not have internet access you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application testing process or need this job announcement in an alternative format may call Human Resources at at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the Countys needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments phone screen and interviews.

At Pierce County diversity equity and inclusion means commitment not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit develop and maintain a talented workforce from various backgrounds cultures lifestyles and perspectives committed to our vision. Employees of the County have local direct and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home

We are unable to sponsor or take over sponsorship of an employment visa at this time.