Service BDC Specialist
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Job Location:
Westmont, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
McGrath Acura of Westmont is growing and we need you on our team!We are committed to providing an exceptional customer experience and know that it starts from within. If youfeel you are the right person for the job we want to hear from you!
Benefits
- 401K
- Competitive pay plan
- Medical Vision and Dental
- Paid Vacation
- Professional development and training
- advancement available- we believe in hiring from within our own stores.
RESPONSIBILITIES:
The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice scheduling service appointments and addressing any concerns. Additionally the BDC specialist is responsible for maintaining accurate records. The individual in this role is expected to handle themselves professionally and ensure that the clients needs are addressed.
Essential Duties and Responsibilities:
- Answer incoming service calls
- Book customer service appointments
- Call customers when special ordered parts arrive
- Calls customers with open recalls on vehicle
- Appointment confirmation email to the appropriate parties.
- Updating guest information when a guest calls to request address change/remove from mailing list.
- Maintain loaner vehicles by checking loaners in and out
- Run and follow up on open RO list
- email and/or text declined service customers
- Assists Service Managerwith other projects and duties as assigned.
- Other duties as assigned
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Educational Requirements
- High School Diploma or GED required
- Associate Degree (A.A.) preferred
Other Qualifications
- Six months to one-year customer service experience preferred
- Must have the ability to establish productive cooperative relationships with customers vendors coworkers and management.
- Must have knowledge of systems such as Microsoft Word and Excel managing files and records.
- Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.
- Must have exceptional guest service skills including excellent phone etiquette. Must have excellent verbal and written communication skills.
- Must possess strong organizational skills.
- Must be punctual dependable and reliable.
- Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
McGrath Acura of Westmont is focused on creating a fantastic work environment for our employees because we realize they are our greatest asset! Over the years, ...
