Associate Director, Quality

Toronto - Canada

Yearly Salary: $ 100000 - 150000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Teladoc Health is the global virtual care leader offering comprehensive virtual care solutions spanning virtual care including primary mental health expert medical devices and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

The Associate Director (AD) Quality leads a growing team of professionals responsible for ensuring excellence in clinical quality patient safety regulatory compliance and continuous improvement across all care delivery channels. The AD Quality will partner closely with operations and medical leadership to build and sustain a culture of quality and health equity that supports clinicians patients members and staff.

Essential Duties and Responsibilities:

Strategic Leadership

Develop and execute the quality strategy in alignment with corporate goals relevant regulatory requirements and patient safety priorities.

Lead the Quality department providing strategic vision mentorship and operational oversight to staff.

Serve as the principal advisor to leadership on quality and safety matters clinical governance and performance improvement.

Clinical Governance and Regulatory Excellence

Ensure full compliance with all federal and provincial/territorial healthcare regulations accreditation standards and internal policies.

Oversee healthcare credentialing privileging and quality review committees ensuring effective governance and accountability.

Represent the organization with regulatory bodies and external partners asthe seniorqualityleader.

Quality Systems and Performance

Establishmonitor and continually enhance key performance indicators (KPIs) related to quality patient safety experience and equity.

Oversee the design and implementation of quality management systems incident review frameworks and corrective action processes.

Leverage data analytics and insights to drive strategic improvements in care quality and operational efficiency.

Continuous Improvement and Innovation

Lead enterprise-wide quality improvement initiatives and foster a learning culture focused on excellence and accountability.

Advise on regular recurring training and preparationcurricula for staff ahead of recertifications internal quality audits etc. Working with Learning & Development on relevant materials

Champion innovation in clinical practice digital quality tools and outcome measurement.

Health Equity and Clinical Education

Embed principles of health equity into quality programs ensuring meaningful attention to underserved populations including rural and Indigenous communities.

Partner with Medical Operations and Learning & Development to advise onthedesign of educational programs that strengthen clinician awareness of quality and safety practices.

Reporting and Communication

Provide clear data-driven reporting to leadership on performance trends risks and strategic recommendations.

Translate complex quality information into actionable insights for senior stakeholders and frontline teams.

Supervisory Responsibilities

Yes

Qualifications Expected for Position:

Education
Bachelors Degreein healthcarefield;Masters DegreepreferredCertified Professional in Healthcare Quality (CPHQ) preferred

Experience

5 years experiencein quality role

Experience with quality accreditation (Accreditation Canada) strongly preferred

Patient Safety and Risk Management experience preferred

Additional Skills / Competencies

Project and workstream management

Strong written verbal and presentation skills

Experience working with RL Datix at an advanced level

Ability to manage multiple projects simultaneously

Policy and procedure development

Health data analysis and reporting

Cross functionalcollaboration/functionalcollaboration

Comfort with ambiguity and independent work

Bilingual English/French preferred

Salary Range: $100000 to $150000/year.

Work Environment

Office Remote Hybrid (Office & Remote)

Travel: 10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader offering the only comprehensive virtual care solution spanning telehealth expert medical and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of the nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties responsibilities and qualifications required of this position. Management reserves the right to add delete and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description I understand the duties that are expected of me.

Why Join Teladoc Health

Impactful Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada that thrives on engagement learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care at every stage in a persons health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada Inc. uses artificial intelligence-assisted tools as part of our recruitment process including to screen and evaluate candidates. These tools support but do not replace human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please reach out to us at

Required Experience:

Director