ISR Family Harm Practitioner

Use your skills to uplift whānau and create meaningful change.

Thrive in a role that celebrates culture connection and community.

Join a supportive kaupapa-driven team working to strengthen Aotearoa.

Join Our Whānau!

About Us

Te Rūnanga o Ngā Maata Waka is dedicated to empowering and supporting our whānau through culturally grounded services advocacy and community initiatives. Guided by the core values of whanaungatanga manaakitanga and kaitiakitanga our mahi aims to uplift and strengthen our people and communities.

We proudly deliver a range of education social and community services to meet the needs of our whānau.

As the current guardians of Ngā Hau e Whā National Marae a marae open to all New Zealand citizens Te Rūnanga o Ngā Maata Waka upholds its vision as a place of unity and belonging for everyone All nations all people.

The Integrated Safety Response (ISR) is a collaborative multi-agency model working with whānau experiencing family harm.

About the Role

This role recognises that many individuals and whānau remain at risk even after a make safe response. You will work with clients assessed as low medium or high risk including rangatahi who may be victims perpetrators or witnesses of family harm and whānau facing complex and compounding challenges.

The role provides a critical bridge between immediate crisis responses and longer-term keep safe interventions supporting clients to sustain positive change.

Key Responsibilities:

• Provide case management and support to individuals and whānau assessed as low medium or high risk of family harm
• Make timely contact following referrals from SAM IVS or POS
• Hold the primary relationship with clients maintaining a safety-first and child-centred approach
• Work closely with ISR partners including Police Corrections IVS and POS to support safety and accountability
• Identify and respond to dynamic risk factors and support whānau to set goals and sustain change
• Coordinate warm handovers to longer-term and specialist services
• Maintain accurate records and information sharing using the ISR Case Management System
• Escalate concerns and refer back to SAM where risk increases

What Youll Bring

• Experience working in the family violence / family harm sector
• A whānau-centred non-judgemental and strengths-based approach
• Experience working with rangatahi and families with complex needs
• Strong understanding of risk assessment safety planning and multi-agency practice
• Ability to build trust and work collaboratively across diverse communities
• Cultural competence including working alongside Māori and other priority populations

What We Offer

• A supportive and collaborative team environment
• Opportunities for professional development
• The chance to make a real difference in our communities
• A commitment to your wellbeing at work

How to Apply

Please submit your CV and a cover letter outlining your suitability for the role.

Applications close 21 January 2026.

Please be advised that we will be actively reviewing applications and interviewing suitable candidates as they are received.

For more informationabout this role or Te Rūnanga o Ngā Maata Waka please contact the hiring manager