Commercial Service Advisor
Share
Job Location:
Roselle, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Friendly Ford Inc. is our customers trusted Ford dealership in Roselle and its our experienced dedicated team that keeps loyal customers coming back. We pride ourselves on exceptional customer service and being an active partner in our community. If youre interested in joining a family-owned dealership that values long-term relationships and employee growth we encourage you to apply.
Benefits
401(k) Plan
Medical Plan
Dental Plan
Vision Plan
Paid Vacation
Promote from within
Family Owned & Operated
Partners in our community
Team of tenured employees
Position Summary
The Commercial Service Advisor serves as the primary point of contact for fleet and commercial customers. This role focuses on maximizing vehicle uptime managing high-volume repair orders coordinating with technicians and parts and delivering a seamless service experience for business clients. The ideal candidate understands the urgency and complexity of commercial repairs and excels in communication organization and relationship management.
Responsibilities
Act as the main liaison for commercial and fleet customers ensuring prompt professional and effective service.
Manage commercial repair orders from intake to delivery prioritizing vehicle uptime and minimizing downtime.
Coordinate workflow between technicians dispatch and parts to ensure efficient scheduling and labor utilization.
Proactively communicate repair status approvals estimates and timelines with commercial customers.
Answer technical questions regarding vehicle concerns warranties maintenance plans and repair needs.
Assist with diagnosing vehicle concerns and ordering parts and sublet services as necessary.
Ensure daily technician availability is maximized and sold effectively.
Monitor and maintain customer satisfaction scores at or above company standards.
Administer and follow up on warranty and policy claims related to commercial vehicles.
Build and maintain strong relationships with fleet managers business owners and Ford factory representatives.
Reinforce company policies and ensure compliance with applicable laws and regulations.
Collaborate with service management and upper management to support departmental goals staffing and performance standards.
Take ownership of the customer experience by handling additional responsibilities that ensure a positive and professional impression of Friendly Ford.
Qualifications
Organized professional and customer-focused personality
Strong time management and multitasking skills
Excellent verbal and written communication skills
Experience working with commercial fleet or high-volume service customers preferred
Ability to work independently with minimal supervision
Team-oriented and self-motivated
Proven track record of customer satisfaction and service performance
Professional well-groomed appearance
Valid drivers license with a clean driving record
Friendly Ford Inc. is an equal opportunity employer and prohibits discrimination or harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
About Us Friendly Ford, Inc. is our customers trusted Ford dealership in Roselle and its because of our experienced staff that keeps the loyal customers coming...
