Client Service Manager Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At J.P. Morgan (JPM) we are committed to delivering exceptional client service. As a Client Service Manager Analyst in Securities Services you will help support our team to ensure client satisfaction with products and services. You will support the senior team with global initiatives.
As a Client Service Manager (CSM) in Securities Services you will join the client service team and help support senior team members. You will work on client impacting initiatives that help drive client satisfaction with JPM.
Job responsibilities:
- Support senior team members to help drive client delivery.
- Address client and internal inquiries and escalate accordingly.
- Update CRM tools and client profiles.
- Prepare templates and materials for client presentations.
- Support efforts on accurate billing and timely payments.
- Ensure compliance with company policies and procedures.
Required qualifications capabilities and skills:
- Bachelors degree.
- At least two years of experience working at a financial services organization focused on servicing institutional clients.
- Team player and desire to work in a collaborative environment.
- Ability to work in a fast-paced environment with strong work ethic.
- Strong attention to details communication skills and presentation skills.
- Comfort communicating to senior members of the team.
- Effective problem solving and effective escalation skills.
Preferred qualifications capabilities and skills:
- Works well in evolving environment.
- Drive for continuous improvement.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
