Leisure Attendant Slieve Donard Hotel
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Job Location:
Newcastle - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At the foot of the Mourne Mountains bordered by golden strands of beach and renowned Royal County Down Golf Club sits Slieve Donard a landmark of grand Victorian style beloved by families golfers and holidaymakers - its a place where hospitality comes to life.
We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a relaxing treatment or taking in the breathtaking views from the Spa we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect We treat every guest and colleague with kindness and dignity.
- Excellence We go the extra mile in pursuit of outstanding service.
- Accountability We take ownership of our actions and follow through on our promises.
- Cooperation We work together as one team to deliver the best experience.
- Honesty We act with integrity and transparency at all times.
How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Leisure Attendant youll be a vital part of creating memorable experiences for our guests delivering guest service with a smile supporting your colleagues and taking pride in every detail.
Position Statement:
As Leisure Attendant you will be responsible for:
- Ensuring public areas back of house and service areas of the Spa are clean and presentable at all times.
- Ensuring all areas of the Spa are fully stocked.
- Preparing and replenishing all Spa and Leisure facilities as required.
- Ensuring the pool deck is maintained at all times including daily testing and sampling.
- Attending to the male changing facilities regularly throughout the day while in use to ensure the cleanliness and upkeep of the facilities are maintained.
- Ensuring exceptional guest service is provided in accordance with our brand standards and 5 star Espa service requirements.
- Complying with all health safety and hygiene policies and procedures.
- Ensuring all guest enquires are handled efficiently and effectively.
Essential Criteria
- A minimum of 6 months previous experience in a guest focused role.
- A proven ability to interact with guests and service users in a positive and professional manor.
- High standards of attention to detail and personal presentation.
- Excellent interpersonal skills and communication skills.
- Proven ability to demonstrate a passion to deliver excellent customer service.
Desirable Criteria
- Previous experience working within Spa or Leisure facilities
- Knowledge and/or experience of the inner workings of the plant room operation within leisure facilities
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (T&Cs apply)
- Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards and Recognition
- Workplace Communication Platform
- Life Assurance
- 24/7 access to an online GP
- Wagestream - access to your wages as you earn
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
About Company
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victoria ... View more
