Digital Business Team Lead

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive Depending on Experience.

Hours: Monday to Friday 9am to 5pm

Location: 40 Grosvenor Place London SW1X 7AW (hybrid working)

Contract: Permanent Full time

What are we looking for

The Team lead functions as a support for the primary expert for the applications assigned as their area of responsibility. The Team Lead will report to the Digital Manager for Cleveland Clinic London and will be responsible for the maintenance production break/fix change request project work testing and change control procedure activities impacting their applications. The team lead takes direction from and collaborates with the Manager and other Team Lead to work on priorities and manage the resolution of issues.

The Team Lead will serve as the primary support contact for their respective applications as well as serve as a point of contact for various other applications within their assigned team. Provides best solutions to identified needs meeting operational and business objectives technology capabilities and human resource requirements. Maintains the ongoing service relationships between the IT department and its direct application customers and is a liaison to other departments and entities. They will work with the team members to coordinate all issues that arise for their respective applications and must be very knowledgeable of the organisations policies procedures and business operations. Provides after-hours support in an on call capacity.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• Partners with subject matter experts and other Electronic Health Record (EHR) Management to ensure build consistency and successful end to end patient centric workflow.

• Participate in the design build and implementation of system interfaces primarily using HL7 FHIR and API-based integration tools.

• Work closely with the Epic Bridges/Interface Engine team to configure and support Epic-to-third-party system integrations.

• Participates in IT projects including planning obtaining customer input and projecting resource requirements.

• Works to review system requirements with customers and translates requirements into specific functions or deliverables.

• Provides support to team members as well as serving as the initial point of contact for their assigned team.

• Identifies and resolves production issues. This includes identification of appropriate parties and potential solutions with minimal guidance.

• Works with all clinical business and technical resources in a positive supportive and collaborative team manner.

• Carries out analysis of process workflows data collection and reporting requirements interpreting into design where necessary.

• Analyses flow chart processes and recommends ways to reduce steps and increase efficiency through use of technology.

• Other duties as assigned

What we need from you

• Currently certified on 1 or more EPIC applications (s) (Desirable)

• Or any other IT professional certification (ITIL Prince 2 etc) (essential)

• Experience with supporting on system upgrades and daily system monitoring. (Essential)

• Experience of system test management (Desirable)

• Experience working within IT security (Essential)

• Experience working with in an agile environment (Essential)

• Understanding of Epic modules ancillary systems and health system operations. (Desirable)

• System administrator experience within clinical or non-clinical systems (Essential)

What can we offer you

As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including:

• 25 days annual leave plus Bank Holidays

• Double-matched salary exchange pension contribute 5% and well contribute 10%

• Private Medical & Dental Insurance

• Life Assurance

• Season Ticket Loan & Cycle to Work schemes

• Workplace Nursery Scheme

• Wellbeing Hub with mental health coaching and EAP support

• Earned Wage Access - get early access to part of your pay when needed

• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.