DSHS ESA DCS Child Support Program Manager

Thurston County, WA - USA

Yearly Salary: $ 78912 - 106104

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

DSHS ESA Child Support Program Manager

The Department of Social and Health ServicesEconomic Services Administration (ESA) is seeking a skilled professional to serve at the Olympia Office as aChild Support Program Managerwithin the Division of Child Support.

Youll report to a District Manager and provide second-level supervision for Support Enforcement Officer 4 employees. Additionally youll provide key leadership consistent with the Mission Vision Values and strategic objectives of the Division Administration and Department and in alignment with the District Manager Executive Leadership and Headquarters Management Teams.

This job has an option for partial telework with at least one day per week in the office and additional time as needed to meet business needs.

Join a team that helps to empower people and their families to thrive.

Some of what youll do

Responsible for second-line supervision in the Olympia Field Office
Plan organize lead and evaluate the activities and performance of multiple collection teams and a customer service team
Hire and train first-line supervisors; oversee the hiring training and performance of line staff
Provide guidance instruction and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct
Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations
Develop and implement program objectives
Build teamwork and a positive workplace culture
Represent the Division of Child Support at the local level with both public and private community partners and stakeholders

Were looking for a professional with
A bachelors degree with major study in business or public administration or closely allied field

AND

Four years of professional supervisory and/or management experience related to child support enforcement and/or Debt Collection related functions.

AND

Six months experience in strategic planning; organizing directing and/or evaluating subordinate personnel within an enforcement related field.

Note: Equivalent experience may substitute year for year for education

Desired Skills and Abilities

Proven leadership ability
Excellent communication and interpersonal skills
Ability to develop strategies and effectively prioritize organizational efforts to achieve agreed-upon objectives requirements performance targets and timelines
Ability to achieve results by setting challenging and attainable goals ensuring quality and quantity standards are met and recognizing/rewarding good performance
Customer Service Orientation Ability and willingness to understand and satisfy the needs of others including internal and external customers
Knowledge of state and federal child support statutes rules laws and regulations
Ability to collaborate effectively with professional managerial and other levels in both the private and public sectors

To Apply:

If you are interested in this position please fill out our online application and attach:

Your chronological resume.
A letter of interest no longer than one page describing how your experience and education qualify you for this position.
Three professional references with current contact information.

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring fairness access and social justice commitment to your work with DSHS. We strive to support all Washingtonians including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.

If you have questions about the application process email Alex Baclaan at and reference job number 00021.

Supplemental Information

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

E-Verify is a registered trademark of the U.S. Department of Homeland Security

Required Experience:

Manager

DescriptionDSHS ESA Child Support Program ManagerThe Department of Social and Health ServicesEconomic Services Administration (ESA) is seeking a skilled professional to serve at the Olympia Office as aChild Support Program Managerwithin the Division of Child Support.Youll report to a District Manage...