Administrator III DORAPUC EMPLOYEES ONLY REALLOCATION

THIS ANNOUNCEMENT IS FOR A REALLOCATION OF AN ENCUMBERED (OCCUPIED) POSITION. YOU MUST BE AN EMPLOYEE OF THE DEPARTMENT OF REGULATORY AGENCIES IN THE DIVISION OF PUBLIC UTILITIES COMMISSION IN ORDER TO APPLY.

Hybrid Workplace Arrangement:

Although this position will be designated under the departments hybrid workplace program it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor based on business need.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD EcoPass with offices located at Civic Center Plaza above the RTD Civic Center station and just a few blocks from RTD light rail.

• Extensive work-life programs such as flexible schedules training and professional development opportunities on a wide variety of subjects and more!

• Employee wellness programs including the Colorado State Employee Assistance Program (CSEAP) which provides free confidential counseling services.

• Bike-to-work programs including access to storage lockers and bike racks.

• Flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan plus optional 401K and 457 plans.

• Medical and Dental Health Insurance for employees and optional coverage for their dependents.

• Life Insurance for employees and optional coverage for their dependents.

• Paid Time Off including 11 paid holidays.

• Short- and long-term disability coverage.

• Tuition assistance program.

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating energy and water utilities and facilities telecommunications transportation gas pipeline safety and rail and transit safety so that the people of Colorado receive safe reliable and reasonably-priced services consistent with the economic environmental and social values of our state. This requires balancing the needs of customers and the aforementioned regulated entities.

The Transportation Section at the PUC regulates for-hire intrastate transportation operations in the State of Colorado. The different transportation industries regulated by the Commission include common carriers (CPCNs) contract carriers limited regulation carriers (including luxury limousines) towing carriers household goods movers transportation network companies (TNCs) Large-Market Taxicab Services (LMTs) and vehicle booting companies. Regulatory functions include ensuring proper permitting and financial responsibility (i.e. insurance) processing requests for operating authority safety and enforcement and other miscellaneous regulatory responsibilities.

Position: SGA 5183

The Colorado State Legislature passed House Bill 21-1283 and House Bill 22-1314 in 2021 and 2022 respectively. These bills included (combined) appropriation for 1.0 FTE as it pertains to regular reporting requirements to the General Assembly. This position is responsible for the aggregation review organization and analysis of various data points as it pertains to these reporting requirements including complaints and investigations Commission proceedings and permitted transportation carriers as specified by state statute(s) incorporated by the aforementioned legislation. As part of the reporting requirements this position analyzes and reviews Section practices to ensure compliance with statutory requirements. This position identifies Section practices that are not in compliance with statutory requirements and reports them to the Section Chief which leads to the identification of specific areas of concern the creation of new ideas and alternative practices and assistance in any subsequent improvements. The data is currently maintained in different units/teams within the Transportation Section including Rates & Authorities Investigations & Compliance and Transportation Customer Care meaning this position works with and alongside these different work groups. This position is responsible for drafting reports and other relevant administrative duties including responding to telephone calls and emails organizing and tracking various deadlines and work plans organizing research and reporting strategies responding to inquiries initiated by both internal and external parties formulating and updating documentation that is both internal and external to Commission-based information and internal systems and organizing and communicating applicable meetings and functions.

Duties include but are not limited to:

• Monitoring information related to transportation-related complaints and investigations handled by the Commission including the amount of time it takes to resolve complaints and investigations the various categories of complaints and investigations Commission actions taken and the number of complaints and investigations pertaining to individual transportation carriers;

• Tracking and organizing information in a manner that facilitates the extraction and categorization of certain data sets such as spreadsheets reports graphs and charts;

• Reviewing and analyzing transportation-related Commission proceedings including keeping track of and categorizing applicable proceedings reviewing filings and analyzing and drawing conclusions from the filings and/or data present in the proceedings;

• Drafting reports that capture various Commission data including Commission complaints investigations and proceedings including the review and analysis of this information;

• Engaging in miscellaneous administrative duties including but not limited to responding to telephone calls and emails organizing and tracking various deadlines and work plans organizing research and reporting strategies responding to inquiries initiated by both internal and external parties; formulating and updating documentation that is both internal and external to Commission-based information and internal systems and organizing and communicating applicable meetings and functions;

• Performing any other administrative duties as needed such as making copies preparing statements highlighting important data and providing context and assisting with administrative filings.

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

• Six (6) years of progressively responsible professional* work experience performing all of the following functions:

  • Experience analyzing documents for completeness correctness and/or compliance with laws rules policies and/or procedures;

  • Experience working according to detailed rules policies and/or procedures;

  • Customer service experience including responding to internal and external inquiries and/or handling and resolving customer complaints and responding to difficult customers with tact and diplomacy.

Option 2: A Combination of Education AND Experience

• Associates Degree and Experience:Graduation from an accredited college or university with an associates degree in Business Business Administration Communications Criminal Justice Economics Public Administration Psychology Sociology or a field of study related to the work assignment; AND

• Four (4) years of progressively responsible professional* work experience performing all of the following functions:

  • Experience analyzing documents for completeness correctness and/or compliance with laws rules policies and/or procedures;

  • Experience working according to detailed rules policies and/or procedures;

  • Customer service experience including responding to internal and external inquiries and/or handling and resolving customer complaints and responding to difficult customers with tact and diplomacy.

OR

• Bachelors Degree and Experience: Graduation from an accredited college or university with a bachelors degree in Business Business Administration Communications Criminal Justice Economics Public Administration Psychology Sociology or a field of study related to the work assignment; AND

• Two (2) years of progressively responsible professional* work experience performing all of the following functions:

  • Experience analyzing documents for completeness correctness and/or compliance with laws rules policies and/or procedures;

  • Experience working according to detailed rules policies and/or procedures;

  • Customer service experience including responding to internal and external inquiries and/or handling and resolving customer complaints and responding to difficult customers with tact and diplomacy.

Document this experience in your applicationIN DETAIL as your experience will not be inferred or assumed. Part time experience will be prorated.

SUBSTITUTIONS:

• Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.A masters or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelors degree requirement.

*Professional work involves exercising discretion analytical skill judgment and personal accountability and responsibility for creating developing integrating applying and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore extend and use additional discoveries interpretations and application and to improve data materials equipment applications and methods.

Preferred Qualifications:

• Demonstrated experience working with or knowledge of Colorado PUC statutes rules and regulations;

• Demonstrated administrative experience while working in a government body including maintaining files responding to telephone calls and emails and responding to internal and external inquiries;

• Experience identifying work practices for compliance with statutory requirements;

• Demonstrated experience tracking data in an aggregate format maintaining data integrity and organizing records electronically according to set policies;

• Demonstrated professional* experience reviewing documents for informational accuracy and substance;

• Demonstrated experience compiling data into spreadsheets graphs charts and other visual representations of the underlying data sets;

• Demonstrated experience drafting reports including technical reports that may include references to various data sets and analysis of such data;

• Demonstrated experience working in a fast-paced environment while adhering to strict timelines.

Required Competencies:The following knowledge skills abilities and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated written communication skills including the ability to convey information to various stakeholders in a clear accurate and concise written manner;

• Demonstrated verbal communication skills including the ability to effectively convey information to audiences in a concise manner;

• Demonstrated attention to detail;

• Demonstrated critical thinking and analytical skills including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;

• Demonstrated prioritization skills including planning organizing tasks and managing work assignments;

• Demonstrated time management skills including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;

• Flexibility and the ability to manage diverse tasks;

• Ability to collaborate and work alongside others;

• Ability to monitor and track data organizing information in spreadsheets reports graphs and charts as needed;

• Ability to identify and correct data entry mistakes;

• Demonstrated ability to understand and abide by workplace principles practices and behaviors as internally identified and defined by the division and department;

• Demonstrated ability to understand and abide by workplace principles practices andbehaviors as internally identified and defined by the division and department;

• Demonstrated ability to read understand interpret apply and explain laws rulespolicies and procedures;

• Sound judgment and the confidence to make decisions on a routine basis;

• Self-motivated self-directed reliable and accountable;

• Self-starter including the ability to work independently learn new processes utilizeown knowledge and that of supervisor and complete work with minimal supervision;

• Demonstrated professional demeanor;

• Knowledge and understanding in the use of PC software applications including Microsoft Office (Access Word Excel etc.) and Google Suite (Docs Sheets Slides etc).

Conditions of Employment:Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or if required a background check.

  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance a review of the personnel file a review of the performance record etc.

  • The type of background check depends on the job duties of the position and can include a review of any criminal record credit report and/or driving record.

• Ability to travel independently including work in-office as required by business need and scheduled by the supervisor.

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1.A completed State of Colorado Application(log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications including incomplete work history sections or see résumé see attachment or see addendum statements will not be accepted in lieu of a completed application form.

2.A current email addresson your application as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and @ addresses and check your email often. Note: The department cannot guarantee the successful delivery of email including incorrect filtering into junk mail folders.

3.A detailed cover letter explaining how you meet the required competencies and how your accomplishments qualifications skills areas of expertise personal characteristics etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review

Part of if not the entire comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore it is paramount that in the experience portion of your application and cover letter you describe the extent to which you possess the education experience and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans Preference: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE:Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information failure to follow instructions and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

ADAAAAccommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator at.

Check out our excellentbenefitspackage!

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email US Mail faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the departments action.

For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board go to or refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at under Rules.