Customer Care Associate
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Job Location:
Oriskany, NY - USA
Hourly Salary:
USD 18 - 20
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated team of employees and offer continuing opportunity for personal career growth.
Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany NY location.
Reports To
Customer Care Supervisor
Schedule:
Monday-Friday 9:00am to 5:00pm
Responsibilities Include but are not limited to:
Answer calls daily in accordance with the average call volume of the department within a five percent margin.
Customer Care Associates will attend to incoming emails to the general mailbox with an average volume within that of all team members within a five percent margin
Maintain thorough tickets for all contact with our customers (insureds agents and other parties involved with a policy)
Attempt call backs to all callers who leave messages with an emphasis made on completing these call backs within three hours of notification that someone has left a message
Display professionalism in phone calls and description in handling personal financial information
Maintain an incoming call answer rate of 80% or higher
Position Qualifications:
Previous experience in customer centric positions
Previous experience in financial or insurance services preferred
Demonstrates excellent verbal and written communication skills
Self-motivated
Ability to learn and navigate multiple computer applications
Bilingual candidates are preferred
Utica First offers:
Competitive starting salary
Medical (first of following month)
Dental
Vision
Life and Disability Insurance
Company paid LTD
Flexible Spending Accounts
Health Savings Accounts
Matching 401(k) Plan
Roth 401k Plan
Bonus program
Generous Vacation Sick and Personal Leave
Generous holidays (to include Birthday)
Business casual environment
Required Experience:
IC
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
