Assistant Service Manager
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Job Location:
Winchendon, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Mathieu Ford is seeking a results-drivenAssistant Service Managerto join our team. The ideal candidate will have strong leadership skills the ability to push hours effectively and the drive to keep bothtechniciansandservice advisorson task and focused on delivering results. This is a hands-on position that supports the Service Manager in day-to-day operations with a strong focus onshop productivity customer satisfaction and labor sales performance.
Key Responsibilities
Drive technician efficiency and productivity by monitoring flag hours and workload distribution.
Support and oversee service advisors to ensure strong sales performance and excellent customer communication.
Manage dispatching and workflow to maximize shop output and meet promised times.
Monitor daily labor sales hours per RO effective labor rate and other key service.
Resolve customer concerns and ensure a high level of customer satisfaction.
Assist in training and coaching service team members to meet department goals.
Step in for the Service Manager as needed and help maintain a positive accountable team culture.
Qualifications
5 years of experience in automotive service department operations (preferred)
Prior experience as a service advisor shop foreman or ASM is a plus
Strong understanding of service department (efficiency hours per RO etc.)
Strong leadership communication and multitasking skills
Proficiency with DMS systems
Must be organized reliable and goal-oriented
What We Offer
Competitive salary performance-based bonuses
Health and FSA
Paid vacation and holidays
Ongoing training and advancement opportunities
A fast-paced team-oriented environment
Join Our Team
If youre ready to step up and help lead a high-performing service department while pushing productivity improving processes and delivering top-tier customer service we want to hear from you.
Apply today and take the next step in your automotive career.
Required Experience:
Manager
Key Skills
- Customer Service
- Access Control
- Ale
- Gym
- Jni
- J2me
About Company
Mathieu Ford is looking to add to our Vehicle Reconditioning team! You will be responsible for cleaning New and Used vehicles along with deliveries. Maintaini...
