Associate Manager – Business Process Transactions

Job Description:

The Associate Manager Business Process Transactions provides managed services in support of client business processes and transactional operations. This role supports operational excellence by driving efficiency quality financial controls and customer satisfaction while ensuring compliance with internal and external standards. The Associate Manager partners closely with leadership operations quality and finance teams to optimize performance and manage risk.

Key Responsibilities

• Support the management of business process transaction teams ensuring efficient compliant and timely execution of daily operations.
• Drive continuous process improvement initiatives focused on quality operational efficiency scalability and cost optimization.
• Monitor analyze and report on operational KPIs quality metrics SLA adherence and customer complaint trends.
• Ensure quality assurance frameworks are followed including audits root-cause analysis and corrective/preventive action plans.
• Support operational and financial controls including budgeting forecasting productivity tracking and cost management.
• Partner with leadership to identify risks implement controls and ensure regulatory and contractual compliance.
• Analyze transactional and operational data to identify trends inefficiencies and improvement opportunities.
• Support strategic planning initiatives related to process optimization automation and service delivery improvements.
• Act as a liaison between senior leadership clients (as applicable) and operational teams to ensure clear communication and alignment.
• Support customer complaint management by investigating issues coordinating resolutions and implementing preventive measures.
• Assist with resource planning capacity management and workforce allocation to meet business demands.
• Coach and mentor analysts and team members fostering a culture of accountability quality and continuous learning.

Basic Qualifications

• Bachelors degree in Business Operations Finance or a related field or an equivalent combination of education and experience.
• Typically 6 years of relevant industry experience including at least 2 years in a supervisory or similar role.
• Demonstrated experience managing or supporting business process transactions in an operations-driven environment.
• Strong knowledge of business process management operational controls and performance measurement.
• Proven analytical skills with the ability to interpret data and translate insights into action.
• Continuous learner with the ability to stay current on industry trends tools and technologies.

Preferred / Additional Qualifications

• Advanced degree in a relevant field is a plus.
• Experience in quality management operations management or financial control functions.
• Relevant certifications such as Six Sigma (Green/Black Belt) PMP Lean or equivalent are a plus.
• Experience handling customer escalations or complaints within a service delivery environment.

Key Competencies

• Operational excellence and process improvement mindset
• Quality and compliance orientation
• Financial and analytical acumen
• Strong communication and stakeholder management skills
• Problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced metrics-driven environment

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

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