Operations Manager – Insurance Services & Financial Controls

DXC Technology (NYSE: DXC) helps global organizations run their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid cloud environments. Trusted by the worlds largest enterprises and public sector organizations DXC delivers services across the Enterprise Technology Stack to drive performance competitiveness and exceptional customer experiences.

At DXC we use the power of technology and process excellence to help customers modernize operations reduce costs and accelerate innovation across their IT and business ecosystems.

DXC Insurance Services enables insurers to optimize and transform highly complex middle- and back-office operations. By combining deep industry expertise advanced technology and best-in-class delivery models we help our clients improve efficiency strengthen financial and operational controls and enhance the customer experiencewhile unlocking new agile paths to growth.

Role Overview

The Associate Manager Insurance Operations & Financial Control plays a critical role in driving operational excellence quality and financial discipline across insurance business process transactions. This role supports managed services delivery by improving efficiency managing risk and ensuring compliance with internal and external standards.

Working closely with leadership operations quality and finance teams the Associate Manager helps optimize performance strengthen controls and deliver consistent high-quality outcomes for our clients.

Key Responsibilities

• Support the management of business process transaction teams ensuring accurate compliant and timely execution of day-to-day operations.

• Drive continuous process improvement initiatives focused on quality scalability efficiency and cost optimization.

• Monitor analyze and report on operational KPIs SLAs quality metrics and customer complaint trends.

• Ensure adherence to quality assurance frameworks including audits root-cause analysis and corrective/preventive action plans.

• Support operational and financial controls including budgeting forecasting productivity tracking and cost management.

• Partner with leadership to identify risks implement controls and ensure regulatory and contractual compliance.

• Analyze transactional and operational data to identify trends inefficiencies and improvement opportunities.

• Support strategic initiatives related to process optimization automation and service delivery enhancements.

• Act as a liaison between senior leadership clients (as applicable) and operational teams ensuring alignment and clear communication.

• Support customer complaint management by investigating issues coordinating resolutions and implementing preventive actions.

• Assist with resource planning capacity management and workforce allocation to meet evolving business demands.

• Coach and mentor team members fostering a culture of accountability quality and continuous improvement.

Basic Qualifications

• Bachelors degree in Business Operations Finance or a related field or an equivalent combination of education and experience.

• Typically 6 years of relevant industry experience including 2 years in a supervisory or similar role.

• Experience managing or supporting business process transactions in an operations-driven environment.

• Strong knowledge of business process management operational controls and performance measurement.

• Proven analytical skills with the ability to translate data into actionable insights.

• A continuous learner with the ability to stay current on industry trends tools and technologies.

Preferred Qualifications

• Advanced degree in a relevant field.

• Experience in quality management operations management or financial control functions.

• Relevant certifications such as Six Sigma (Green/Black Belt) PMP Lean or equivalent.

• Experience managing customer escalations or complaints in a service delivery environment.

Key Competencies

• Operational excellence and process improvement mindset

• Strong quality risk and compliance orientation

• Financial and analytical acumen

• Effective communication and stakeholder management

• Strong problem-solving and decision-making skills

• Ability to thrive in a fast-paced metrics-driven environment.

Location: Hybrid United States
Primary DXC Office Locations:

• Plano TX

• Farmington Hills MI

• Nashville TN

• New York NY

• New Orleans LA

• Ashburn VA

• Bellevue WA

• Tulsa OK

• Charleston SC