Venue Manager and Duty Manager – Hobart Region ( 2 positions available!)

Were looking for an experienced hands-on Venue Manager and Duty Manager in Hobart region to lead day-to-day operations and deliver outstanding guest experiences. We have multiple positions available across our venues.

Were after a hands-on leader who can keep the team engaged operations running seamlessly and a warm uplifting atmosphere throughout the venue. If youre passionate about exceptional service building strong teams and leading from the front this could be your next move. If youre a people-first leader with strong commercial acumen and a passion for great food beverage and service this is your chance to shape a high-performing venue and team.

About Kalis Hospitality

Kalis Hospitality owns 6 pubs in Tasmania 4 are located in the South. Our venues offer a refreshed and welcoming experience blending traditional pub warmth with modern hospitality. Our venues feature a vibrant public bar a contemporary bistro a flexible function space for private events and a well-appointed gaming lounge.

As part of the Kalis Hospitality group were proud to be part of a network that values local community genuine hospitality and long-term growth. Our team is made up of dedicated professionals and proud locals who are passionate about delivering exceptional service in a relaxed and welcoming environment.

What we offer:

We give our people everything they need to succeed. Join our Tasmanian hospitality community a place where you can be yourself share your ideas support your personal growth and wellbeing and be a valued member of an inspirational team. Youll be rewarded for your hard work with a range of benefits that support you throughout your career journey:

• Enjoy the convenience of free parking. Cashback at hundreds of stores via our SWAG employee app.
• Employee Perks Program discounts at various bottle shops venues and accommodation.
• Benefit from our EAP providing confidential assistance for both employees and their immediate family members.
• Opportunity to attend networking events development days and explore further upskilling opportunities.
• Youll be backed by an experienced Head Office team providing specialist support across stock control and inventory systems; finance reporting and P&L insights; human resources and recruitment; payroll; compliance with licensing and legislation; marketing and brand; and IT systems so you can focus on leading the team and the guest experience.

What youll do

Venue manager:

• Lead all aspects of venue operations across service kitchen bar and functions.
• Set and uphold an exceptional guest experience resolving issues with warmth and urgency.
• Build coach and roster a high-performing team; set clear expectations and celebrate wins.
• Own budgets and P&L: forecast sales manage labour percentage control COGS and drive profitable growth.
• Maintain strict compliance (RSA food safety WHS) and uphold licensing and legislative requirements.
• Plan and execute local marketing events and activations to grow revenue and community engagement.
• Oversee stock ordering and supplier relationships; minimise wastage and ensure accurate stocktakes.
• Ensure the venue is immaculately presented and well maintained coordinating repairs and maintenance.
• Collaborate effectively with senior leadership and key stakeholders.

Duty manager:

• Support the Venue Manager to run smooth day to day operations across the venue including bar gaming bistro and accommodation
• Lead the team on shift to deliver exceptional service and a welcoming guest experience
• Coordinate front of house and back of house activity to maintain service standards and efficient workflows
• Coach support and provide clear feedback to team members to build capability and positive performance
• Manage opening and closing procedures including cash handling till reconciliation and accurate daily reporting
• Act as the first point of contact for guest enquiries and concerns resolving issues promptly and professionally
• Ensure compliance with health and safety liquor licensing RSA and RCG requirements and proactively address operational issues

* Please note Position Descriptions are available on request.

What youll bring

Venue manager:

• Proven success leading a busy hospitality venue (pub/bar/hotel/restaurant or similar).
• Inspirational leadership that builds a collaborative inclusive team culture and supports team development
• Confident with budgets labor planning and cost control.
• A strong commitment to exceptional customer experiences with a proactive approach to customer needs and feedback
• Current Responsible Service of Alcohol (RSA) and Responsible Certificate of Gambling (RCG)
• Flexibility to work a rotating roster including nights weekends and public holidays.
• Desirable: gaming/TAB compliance experience event management and beverage/wine knowledge.

Duty manager:

• A strong customer first mindset and genuine passion for hospitality
• Confident leadership on shift with the ability to coach mentor and guide team members
• Clear communication skills with the ability to adjust your style for different people and situations
• The ability to stay calm under pressure handle conflict constructively and approach problems with a solutions focus
• Proven experience in front of house operations customer service and team supervision in a hospitality setting
• Current Responsible Service of Alcohol (RSA) and Responsible Certificate of Gambling (RCG)
• Practical capability in stock control cash handling and daily venue operations
• Confidence using relevant hospitality systems including point of sale software with an empathetic approach to sensitive conversation
• Flexibility to work a rotating roster including nights weekends and public holidays.

Interested in joining us

Send your resume in by clicking theApply Nowbutton on the top right.

**IMPORTANT*** If you miss this step your application will not submit successfully

Please ensure you answer the screening questions as this will give us the information we need to assess your application!

Please note applications will be assessed as received. Applicants must have the right to work in Australia.

For further information contact Ilse (HR Coordinator) by email

* Please note Position Descriptions are available on request.