Primary Details

Claims Manager Marine Energy & Political Risk

Role Highlights

• London based role with hybrid working
• Play a pivotal role in leading process improvements cultivate strong stakeholder connections and harness data insights to drive performance and reveal key trends

The Opportunity

Were excited to offer an opportunity for a Claims Manager to join our Marine and Energy Claims team leading with purpose and driving positive this role youll provide strategic direction across the claims function championing customer experience while delivering operational excellence. Youll lead and develop a high-performing collaborative team oversee complex claims and influence business strategies to achieve outstanding outcomes for both customers and the organisation. With a focus on innovation compliance and continuous improvement youll play a key role in shaping processes strengthening stakeholder relationships and using data-driven insights to enhance performance and identify trends.

With hybrid office working and excellent benefits including 30 days holiday you will be working in a supportive and inclusive environment. Were the down-to-earth international insurer that is neither too big nor small so you can make a real impact!

About QBE

At QBE we get to the heart of what matters for our we do it all with a human touch.

Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your new role:

• Develop and implement outcome measures and performance targets for claims.
• Translate strategic plans into clear operational objectives for the business unit.
• Champion a strong compliance culture across all processes.
• Monitor industry trends and recommend strategies to address emerging issues.
• Build and maintain strong client relationships to deliver exceptional customer service.
• Analyse claims metrics to ensure targets are met and drive continuous improvement.
• Ensure legitimate claims are processed and paid in line with policy conditions.
• Lead and engage claims leaders in developing and delivering business strategies.
• Provide technical guidance leadership and coaching to claims professionals.
• Manage team performance and approved budgets within the business area.

Having the right to work in the UK is a requirement for this may consider sponsorship at its discretion.

About You

• Significant experience in marine and/or energy and/or political risk claims with a deep understanding of complex claims handling.
• Proven track record of leading an insurance claims function driving strategic objectives and operational excellence.
• Experience managing and developing teams fostering collaboration and high performance.
• Demonstrated ability to take on increasing levels of responsibility showing adaptability and growth in previous roles.
• Strong stakeholder management and relationship-building skills with a focus on delivering exceptional customer outcomes.
• Expertise in compliance and regulatory requirements ensuring adherence across all claims processes.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
• Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint by investing more ingreen businesses than the broader market so your savings are looking after the planets future as well as your own.
• Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.

To learn more about benefits of working with us click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements clickhere

How to Apply

Ifyourelooking for a career thatcombines yourexpertiseand your empathyclick

Applytoday.

Your career. At the heart of it.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.