Senior Account Manager DACH

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

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We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As a Senior Account Manager at Perk you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

Following our recent acquisition and rebranding your role now encompasses our fully integrated Travel and Spend ecosystem. You will be responsible for a portfolio of large SMB accounts within the DACH market helping them streamline not just their travel but their entire expense management workflow. You must possess a genuine hunger to navigate your accounts in a fast-changing hyper-growth environment be ready to roll up your sleeves and work hard.

What you will do:

• Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins Finance Directors Travel Managers) within those accounts.

• Strategic Consultation: Gain a deep understanding of your customers business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perks unified Travel and Spend capabilities identifying opportunities to optimize their expense reconciliation and cost control.

• Product Expertise: Develop a deep understanding of the Perk portfolio of productsincluding our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.

• Expansion & Growth: actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business driving adoption of corporate cards automated invoice processing and expense management features.

• Problem Solving: Identify common problems within each accountwhether related to bookings or expense workflowsand develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.

• Advocacy: Be Perks biggest advocate within your clients and your clients biggest advocate within Perk. Youll be the first one to address any issues get support from our technical teams and educate your clients on new product features across both Travel and Spend modules.

What we would like:

• Minimum 2 years of relevant work experience within Account Management or Customer Success role preferably managing a portfolio of B2B clients.

• Native or near-native proficiency in German.

• Ability to speak and write in English fluently.

• Experience in the Travel industry Fintech Expense Management or SaaS products is highly desirable.

• Strong technical aptitude with the ability to explain complex integrations between travel bookings and financial reporting.

• Customer-focused with a passion for working with people and solving financial pain points for businesses.

• Excellent analytical abilities with fluency in Excel and data interpretation.

• Solid analytical background to help clients visualise their T&E ROI.

On top of that you will only be the right candidate if you are:

• Honest open and trustworthy: Your peers and managers can trust you. You are a team player dont play political games and care more about the teams success than about your own career gains.

• Focused and determined: You dont let yourself be distracted. You can focus on accomplishing big winslike successfully rolling out the Spend product to a key accountand never get lost in less important ideas that are floating around.

• Open to feedback: You seek feedback early and often and are open to both giving and taking constructive and direct criticism.

As an Account Manager at Perk you are the guardian of our relationships with our clients. We would love you also to be empathetic honest trustworthy and always consider the bigger picture of their financial operations.

Our benefits

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks paid parental leave during your childs first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Nurture your language skills with in real-life English Spanish and Catalan lessons

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Manager