Salesforce Administrator
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Job Location:
Beltsville, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
You will support the USDA TARGET Center which delivers a wide range of accessibility services to ensure that USDA and other federal employees with disabilities can fully participate in the workplace.
As the Salesforce Administrator / Program Assistant you will coordinate service requests maintain Salesforce CRM data and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows you will also provide broader administrative and technical support across the TARGET Centers service lines to enhance operational efficiency and customer satisfaction.
Key Responsibilities include:
Perform routine Salesforce Admin tasks including page layout updates workflow automation user management validation rules dashboards and reports
Support Salesforce case management across multiple TARGET Center service lines including Ergonomics and Assistive Technology (AT)
Maintain and validate accurate service data in Salesforce sourced from third-party vendor portals
Coordinate scooter loan requests and manage related data in Salesforce
Serve as the frontline coordinator for Sign Language Interpreting Services including scheduling and customer communication
Train USDA customers on using vendor portals to submit interpreting service requests
Track update and resolve interpreting service cases while collaborating with vendors and internal staff
Run reports to identify and address discrepancies in Sign Language Interpreter requests
Conduct data cleanup deduplication and troubleshooting of CRM records
Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings
Train TARGET Center team members on newly implemented processes
Review and update policies and procedures related to the Interpreting Services program
Support event planning webinar hosting and customer training for broader TARGET Center engagements
Other duties as assigned
Qualifications :
Required Qualifications:
U.S. Citizenship and ability to obtain/maintain a Public Trust clearance
2 years of experience in program coordination CRM operations or administrative support
1 years of Salesforce administration or data management experience
Salesforce Administrator certification (or comparable experience)
Strong written and verbal communication skills
Proficiency with Microsoft 365/Office 365 tools including:
Core tools: Outlook Excel Word PowerPoint
Secondary tools: Forms Bookings SharePoint Power Automate Power BI
Experience integrating Office 365 tools (e.g. SharePoint Outlook Power BI) with Salesforce platforms
Experience supporting Salesforce Service Cloud and Experience Cloud
Desired Qualifications:
Active Public Trust Clearance
Experience supporting federal government programs or accessibility services
Familiarity with uSked or Interpreter Intelligence platforms
Background in customer training help desk support or process improvement
Experience with and conducting bulk data operations
Experience using remote collaboration and planning tools such as Zoom MS Teams Jira and Visio
Additional Information :
Benefits Include:
- Medical Dental and Vision Insurance
- Federal Holidays
- Paid Time Off (PTO)
- Professional development and training opportunities
- Flexible work options (if applicable)
Pay Range: $85000 - 95000
The pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other laws.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
All your information will be kept confidential according to EEO guidelines.
If you require reasonable accommodation during the application or interview process please contact us.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
Blue Iris Tech is an 8(a) / Economically Disadvantaged Woman Owned Small Business (EDWOSM) that has the worked with several government agencies to include Veteran Affairs (VA), Defense Health Agency (DHA), National Institute of Health (NIH), Defense Logistics Agency (DLA), US Departme ... View more
