About the Role:

Grade Level (for internal use):

The Team:
The S&P Global Market Intelligence Content Customer Service Team (CCST) is committed to delivering exceptional and timely customer support across various teams resulting in improved NPS scores. This proactive team addresses customer concerns related to data collection and curation methods aligning with Accuracy Timeliness and Comprehensiveness goals. Within the Market Data domain the team offers client support for Daily Global Shares and Equity Capital Structure data set.

The Impact:
Your role entails addressing client inquiries within Market Data datasets comprehending their needs and delivering optimal solutions. You will be working closely and collaborating with Level-I client support data operations data management and product management to provide superior customer experience. If you possess innovative ideas and a strong inclination towards achieving top-notch customer satisfaction we invite you to join us. Aligned with our data strategy we are bringing our core customer query processes traditionally sitting under individual datasets under one roof!

Whats in it for you:

This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you admire a challenging environment & assignments and are determined to deliver business goals then this role is for you.

Youll also have a chance to work on advanced analytics projects and cutting-edge Generative AI tools that are shaping the future of client engagement operational intelligence and support automation.

Responsibilities:

• Decipher client questions and perform research to provide effective well-documented solutions.

• Provide professional timely and quality support to customer queries.

• Deliver on expected productivity and timeliness targets.

• Provide quality (accurate and defect-free) responses with a do it right the first time mindset.

• Identify and flag areas that can impact business-as-usual operations.

• Contribute towards process improvement through root cause analysis.

• Help reduce client queries by drafting KB articles and identifying patterns.

• Take full ownership of client questions and liaise across teams for resolution.

• Independently manage client question workflows.

• Identify opportunities to enhance the client experience through data-backed insights.

• Recommend improvements to procedures and audits.

• Contribute to team training and mentorship efforts.

• Assist in ongoing projects and UATs with a focus on timeliness accuracy and execution excellence.

• Champion the voice of the customer and share insights and trends.

• Collaborate cross-functionally with product sales tech and support teams.

• Leverage data and automation tools to drive proactive client service and process optimization.

• Apply Generative AI tools (e.g. ChatGPT Azure OpenAI Bard) to streamline responses generate insights or prototype support solutions.

What we are looking for:

• Hands-on experience with Market Data datasets.

• Strong communication skillsboth written and verbal.

• A client-first mindset with problem-solving ability.

• Familiarity with Capital IQ and/or Capital IQ Pro is a strong plus.

• Critical thinking structured reasoning and solution orientation.

• Strong sense of ownership and accountability.

• Ability to work independently and in collaboration with various teams.

• Attention to detail and high quality standards.

• Adaptability to changing priorities and tech environments.

• Ability to communicate technical insights in a clear business-friendly way.

• Strong technical acumen and passion for using technology to solve client problems.

• A curiosity for innovation and eagerness to explore applications of GenAI in support workflows.

Basic Qualifications:

• Graduate or postgraduate in Finance or an MBA.

• Advanced proficiency in MS Excel.

• Strong hands-on experience in technical skills e.g. Power BI SQL Tableau Python.

• Prior exposure to Generative AI technologies such as ChatGPT Claude Bard or GitHub Copilot and the ability to apply them in real-world problem solving (e.g. generating KB articles automating responses summarizing trends).

• Comfort working in a data-driven environment with ability to learn new tools quickly.

Whats In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC