Digital Product Manager
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Job Location:
Brisbane, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Squaretrade we help our customers when they need us most. As the market leader of protection plans we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern digital platform.
We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for troubleshooting and claim filing. As a Digital Product Manager you will support the definition delivery and lifecycle management of your product ensuring every effort is tied to measurable business outcomes.
This role serves as a critical bridge between operations customer experience and technology. You will work closely with subject matter experts across the business to deeply understand challenges validate assumptions through product discovery and translate insights into actionable priorities. You will support and contribute to the strategic product vision roadmap and backlog to maximize enterprise and customer value.
Beyond discovery you will partner with engineering and global product teams to drive solutioning and reimagine the end-to-end this high-impact role youll define desired key results enable teams to deliver best-in-class customer and customer service agent experiences and directly influence overall business success through innovative outcome-based delivery.
Whats Great About This Role
- Shape the future of troubleshooting and claim filing experiences by delivering measurable business and customer outcomes
- Contribute to high-impact initiatives with visibility across the organization and influencing strategic priorities
- Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
- Play a pivotal role in transforming complex workflows into seamless intuitive experiences for customers
Youre A Great Candidate If You:
- Have a curious empathetic and customer obsessed mindset
- Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
- Use data to guide decisions leveraging KPIs customer feedback and insights to support prioritization and influence product direction within the team.
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
- Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team
- Can support roadmap execution aligning work with the product vision and providing timely input during development cycles to keep progress on track.
- Can identify risks and concerns early along with identifying opportunities to deliver value
- Are flexible and adaptable able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Qualifications :
- 2 years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
Nice to Have:
- Knowledge of AI technologies (LLMs GenAI and Agentic AI)
- Previous Scrum Master or Project Management experience
Additional Information :
At SquareTrade youll have access to:
- Medical dental and vision coverage with network optionality to support our dispersed workforce
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy coaching sessions and digital resources
- $75 monthly allowance to support self-care and well-being
- Up to 4% company match into 401(k)
- Supportive leave policies including paid parental grieving and loss and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
This role is a hybrid role associated with our Bay Area Office or Denver CO office.
SquareTrade estimates the possible base compensation for this role if hired in the San Francisco Bay Area California to be in the range : $145K - 170K
SquareTrade estimates the possible base compensation for this role if hired in the Denver Colorado to be in the range : $105K - 130K
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
SquareTrade, an Allstate company, is not just transforming the consumer electronics insurance space—we’re redefining it. Our award-winning customer-first mindset has made us the trusted partner of global giants like JB Hi-Fi, Amazon, Walmart, and T-Mobile. With 5-star reviews in the t ... View more
