Director, Technology Services

The Director Technology Services is a senior leader within Finalsites Professional Services organization responsible for delivering data and system integration services during client onboarding to this role you will partner with the leader of project management to deliver an excellent overall client implementation experience and you will directly own and define the portion of the technical implementation experience covering complex data and system integrations.
You must be adept at explaining complex subjects to non-technical clients and be able to lead them through change successfully.

You will be seen as a thought leader in the data and system integration space at Finalsite providing input to the product and sales teams and partnering with the support team to deliver a delightful client experience before during and after implementation.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

Implementation Excellence

• Define Finalsites implementation methodology for data and system integrations with a focus on consistency quality continuous improvement and client experience.

• Build repeatable processes that scale

• Define KPIs for data and system integration work such as billable utilization time to value etc.

Technical Acumen

• Achieve a deep understanding of Finalsite products and EdTech Industry 3rd party systems and APIs (SIS CRM LMS data feeds APIs )

• Experience in data ETL and scripting languages SQL Python SFTP XSL

• Knowledge of CMS website development and data requirements.

Cross-Functional Leadership

• Work with sales leaders to ensure that sales is trained enabled and able to explain the implementation process for data and systems integration with a specific goal to set accurate client expectations.

• Create documentation and process to allow seamless the transition of clients to CSMs and Support enabling those teams to handle the vast majority of data and system integration requests and issues.

• Partner with Product and Engineering to design product features APIs and automation to both improve the client experience and Client Success team efficiency

Leadership

• Lead mentor and develop technical services staff

• Serve as a member of the professional services leadership team reporting to the VP of Professional Services. Contribute to overall PS team strategy and operations.

QUALIFICATIONS AND SKILLS

• 510 years of experience in Professional Services Implementations or Technical Delivery within a SaaS or EdTech environment

• Proven experience leading large-scale implementations and integrations for enterprise or mid-market clients

• Strong understanding of system integrations data migration APIs and SaaS architectures

• Demonstrated success leading and scaling high-performing teams

• Excellent communication and client management skills. This is a client facing role.

• Exceptional cross-functional collaboration and stakeholder management skills

Preferred

• Experience with global or distributed teams

• Familiarity with CRM SIS CMS and enrollment or communications platforms

• Background in change management and process transformation

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience:

Unclear Seniority