Director of Rooms

Knutsford - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Lead the pre-opening planning and set-up of the Rooms Division including Front Office Housekeeping Guest Relations Concierge and related functions
Champion Fairmonts luxury service culture from pre-opening through launch embedding brand standards service rituals and guest experience frameworks
Support the development and implementation of Rooms Division SOPs policies and operational standards in line with Fairmont requirements
Recruit onboard train and develop the Rooms Division leadership team and colleagues in preparation for opening
Oversee the pre-opening training program simulations and trial stays to ensure operational readiness at opening
Partner with Engineering Housekeeping and project teams to support room readiness snagging and handover processes
Establish room inventory controls out-of-order procedures and preventative maintenance coordination ahead of opening
Work closely with Revenue Management Sales and Marketing to support pre-opening pricing positioning and go-to-market strategies
Support the development of Rooms Division budgets forecasts payroll models and productivity standards for opening and stabilization
Act as a visible leader during pre-opening soft opening and opening phases supporting teams and engaging with early guests
Oversee the end-to-end guest journey design ensuring seamless experiences from pre-arrival to post-departure from day one
Establish guest feedback service recovery and online reputation processes in readiness for opening
Define KPIs and reporting frameworks to monitor performance during opening and stabilization
Ensure full compliance with health safety fire and life safety standards prior to and following hotel opening

Qualifications :

Degree in Tourism or Hospitality Management
Minimum 3 years relevant experience in a similar capacity
Proven senior leadership experience within Rooms Division operations in a luxury or upper-upscale hotel environment
Strong commercial and financial acumen with experience managing budgets forecasts and P&L performance
Demonstrated ability to lead large multi-disciplinary teams and drive service excellence
Experience working within a branded luxury hotel environment (Fairmont Accor or similar preferred)
Excellent communication leadership and stakeholder management skills
Strong problem-solving ability with a calm guest-focused approach
Ability to engage effectively with luxury clientele and senior stakeholders
Upholds brand standards for professional conduct and presentation

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

What is in it for you

Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

Employment Type :

Full-time

Lead the pre-opening planning and set-up of the Rooms Division including Front Office Housekeeping Guest Relations Concierge and related functionsChampion Fairmonts luxury service culture from pre-opening through launch embedding brand standards service rituals and guest experience frameworksSupport...

Lead the pre-opening planning and set-up of the Rooms Division including Front Office Housekeeping Guest Relations Concierge and related functions
Champion Fairmonts luxury service culture from pre-opening through launch embedding brand standards service rituals and guest experience frameworks
Support the development and implementation of Rooms Division SOPs policies and operational standards in line with Fairmont requirements
Recruit onboard train and develop the Rooms Division leadership team and colleagues in preparation for opening
Oversee the pre-opening training program simulations and trial stays to ensure operational readiness at opening
Partner with Engineering Housekeeping and project teams to support room readiness snagging and handover processes
Establish room inventory controls out-of-order procedures and preventative maintenance coordination ahead of opening
Work closely with Revenue Management Sales and Marketing to support pre-opening pricing positioning and go-to-market strategies
Support the development of Rooms Division budgets forecasts payroll models and productivity standards for opening and stabilization
Act as a visible leader during pre-opening soft opening and opening phases supporting teams and engaging with early guests
Oversee the end-to-end guest journey design ensuring seamless experiences from pre-arrival to post-departure from day one
Establish guest feedback service recovery and online reputation processes in readiness for opening
Define KPIs and reporting frameworks to monitor performance during opening and stabilization
Ensure full compliance with health safety fire and life safety standards prior to and following hotel opening

Qualifications :

Degree in Tourism or Hospitality Management
Minimum 3 years relevant experience in a similar capacity
Proven senior leadership experience within Rooms Division operations in a luxury or upper-upscale hotel environment
Strong commercial and financial acumen with experience managing budgets forecasts and P&L performance
Demonstrated ability to lead large multi-disciplinary teams and drive service excellence
Experience working within a branded luxury hotel environment (Fairmont Accor or similar preferred)
Excellent communication leadership and stakeholder management skills
Strong problem-solving ability with a calm guest-focused approach
Ability to engage effectively with luxury clientele and senior stakeholders
Upholds brand standards for professional conduct and presentation

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

What is in it for you

Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

Employment Type :

Full-time

Key Skills

Crisis Management
Marketing
Public Relations
Fundraising
Media Relations
Constant Contact
Strategic Planning
Social Media Management
Team Management
Public Speaking
Wordpress
Writing Skills

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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