Deputy Manager Operations REF88818I
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Job Summary
36 Months Experience in Current RoleHe / She should be able to conduct process trainingExperience in managing Shipping & LogisticsIn-depth knowledge of Incident ManagementShould ensure client deliverables are achievedProactively managing & enhancing performance of the team based on the SLAGuide coach and mentor for the staff building relationship within the team people development while maintaining the discipline within the teamExperience in Managing client escalations/feedbacks effectivelyDrive team performance KPI management Absenteeism Attrition managementExperience in Planning & managing workforce TAT SLAs and productivity under high pressure environmentDriving Quality & Efficiency projects brainwaves within the teamsExperience in Talent identification from associates and grooming them for next levelGraduate with Fluent in English and TeluguBased and willing to manage VizagImplementing corrective action as and when required ensuring client requirements are honored & met CapabilitiesAttention to detailsPresentation & communication of responsibilityMethodical thinking. Knowledge/QualificationsGraduateLogistics Process Knowledge Preferable
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Inventory Control
- Franchise
- Information Technology Sales
- HR Marketing
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
