Service Desk Analyst (mfd) On-site, Montreal
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About us
Were the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle from strategic foresight to ideation tech scouting startup engagement and project execution. Our modular AI-powered software connects strategy with delivery helping business units align efforts make smarter decisions and scale what works across the enterprise. With more than 20 years of experience a team of over 160 employees and expert consulting HYPE enables organizations to make innovation systematic inclusive and outcome-drivenreducing costs driving growth and building resilience in a constantly changing world.
Now were expanding our team and are looking for a
Service Desk Analyst (m/f/d) - On-site Montreal
Location: On-site Montreal
Join us as a client-oriented technically curious Service Desk professional helping B2B clients get the most from a clouddeployed Javabased web application. If you thrive on collaborative problemsolving clear communication and turning complex issues into smooth outcomes this role is for you.
Now were expanding our team and are looking for a
Service Desk Analyst (m/f/d) - On-site Montreal
Location: On-site Montreal
Join us as a client-oriented technically curious Service Desk professional helping B2B clients get the most from a clouddeployed Javabased web application. If you thrive on collaborative problemsolving clear communication and turning complex issues into smooth outcomes this role is for you.
Your tasks
- Own tickets endtoend: Triage prioritise and resolve requests in our ticketing system ensuring accurate categorisation clear updates and timely closures.
- Analyse and troubleshoot: Investigate issues across a Javabased web application stack (front end middleware integrations cloud deployment) identify root causes and implement pragmatic workarounds or fixes.
- Collaborate globally: Partner with our international support teamsProject Management Configuration Hosting and Software Developmentto drive aligned efficient resolutions.
- Elevate customer experience: Contribute to fast response and resolution times reduce repeat incidents and champion a high standard of customer satisfaction.
- Document and improve: Capture reproducible steps known errors runbooks and postincident notes to strengthen our knowledge base and processes.
Your profile
- Collaborative problemsolver: You enjoy working with others to untangle tricky issues and share wins.
- Fast technical learner: Comfortable navigating adminlevel application settings logs and configurations.
- Deep support experience: Several years in Support/Service Desk roles ideally within complex multitier web applications.
- Java familiarity: Experience supporting Java applications and foundational knowledge of Java development concepts (e.g. logs stack traces build/deploy basics).
- Cloud exposure: Initial handson experience with Google Cloud Platform (GCP) and core tools/services.
- Monitoring savvy: Proficiency with common monitoring and alerting tools (e.g. dashboards log aggregation metrics).
- Ticketing expertise: Solid command of mainstream ticketing systems and ITSM workflows.
- Excellent communication: Professional English (verbal and written); solid German is a plus.
- ITIL Foundation certification.
- Work authorisation: Canadian citizenship or Permanent Resident status.
Ready to Make an Impact
If youre excited to support global customers and be part of a growing and dynamic environment wed love to hear from you. Apply now and help shape the future of successful innovation management!
Why HYPE
Exciting Industry Leadership: Be at the forefront of digital transformation partnering with top global innovators across industries.
Work That Matters: Collaborate with world-class brands to solve complex challenges and deliver impactful solutions.
Unique Company Culture: Experience the perfect balance of startup agility and enterprise stability. Every team member is valued decisions are made swiftly and success is driven by sustainable growthnot fleeting trends.
Global Collaboration: Work with an international team that shares strong bonds despite geographical distances meeting regularly to foster connections.
Perks That Matter: Free office snacks drinks and a supportive environment where your career will thrive.
Work That Matters: Collaborate with world-class brands to solve complex challenges and deliver impactful solutions.
Unique Company Culture: Experience the perfect balance of startup agility and enterprise stability. Every team member is valued decisions are made swiftly and success is driven by sustainable growthnot fleeting trends.
Global Collaboration: Work with an international team that shares strong bonds despite geographical distances meeting regularly to foster connections.
Perks That Matter: Free office snacks drinks and a supportive environment where your career will thrive.
Your contact persons
Thorsten Schleifer and Vanessa Limbach are your contacts in the People & Culute department.
Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions please contact us at or 49 (0) 228 / 2276-0.
Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions please contact us at or 49 (0) 228 / 2276-0.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
