Royal Service Agent

The hub of communications for the hotel the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. Together lets turn moments into memories.

Start Date:Feburary 2026

Pay Rate: $19.74/hour

Job Duties Include:

• Process all external and internal calls by redirecting calls or directly assisting the caller
• Take ownership of the callers request and ensure follow-up according to the hotels standards
• Maintain accurate records of guest calls to maintain data integrity
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotels emergency procedures

Qualifications :

• Must possess outstanding guest service skills including professional verbal communication skills
• Proficient in the use of Microsoft Office applications (Outlook Word Excel)
• Strong interpersonal and problem solving abilities
• Selfmotivated with the ability to make effective decisions
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Remote Work :

No

Employment Type :

Full-time