Communications Operator Lead- Patient Access- Onsite
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Job Location:
Ventura, CA - USA
Monthly Salary:
$ 49000 - 81000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Family:
Patient Access General
Travel Required:
Clearance Required:
What You Will Do:
The Patient Access/Communication Operator Lead assists the Supervisor with the overall operations of the Patient Access and the Communications Department. This includes but is not limited to registrations admissions insurance verification POS collections training and regulatory addition to Patient Access
functions this role shall also be responsible for answering and forwarding incoming calls making internal and external emergency code phrase announcements over the public address system and will lead the precepting/training of new hires for the Communications Department.
Role is considered a working Lead and must be available for 3nd shift 2200-0630A to include holidays and alternating weekends.
Essential Functions and Responsibilities:
Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.
Operates multi-line switchboard and paging systems.
Coordinates emergency codes and disaster control procedures.
Monitors and updates patient status in EMR.
Assists with the registration of patients as needed.
Serves as a mentor to new associates and assist in new employee orientation.
Serve as preceptors/trainers to orientee.
Assists with patient escalations.
Supports frontline operations as needed.
Oversees operations in the absence of Department People Manager.
Performs other duties as assigned.
What You Will Need:
High school diploma or equivalent
3-5 years of prior relevant experience in customer service-related or healthcare role
What Would Be Nice To Have:
Knowledge of medical terminology
Three (3) or more years patient access experience
Bilingual in English and Spanish
Previous experience with state and federal assistance programs
#LI-DNI
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
Guidehouse is the only scaled advisory consultancy in the world to fully integrate commercial and public or government businesses within each of our industry segments because complex problems require both perspectives to address and outwit.
