Reviewable Services Team Leader AMAS

We currently have an opportunity for a Cleaning Team Leader. Join our team and play a key role inensuring service delivery aligns with contract requirements operational standards and performance KPIs while maintaining a safe and high-performing work environment for station operations. Reporting to Soft Services Delivery Manager youll help deliver high-quality outcomes that support our essential services.

Te Kōwhiringa The Opportunity

Downer has been appointed as the asset manager and maintenance contractor hard and soft services for the CRL City Rail Link project for a period of up to 30 years under the Asset Management and Services (AMAS) contract with Auckland Transport. The contract delivery period commences at practical completion of the CRL project that is scheduled for 2025.

The Team Leader Reviewable Services is responsible for the day-to-day supervision and operational execution of cleaning pest control and anti-graffiti services across the three new CRL train stations: Maungawhau Karanga-a-Hape and Te Waihorotiu.

This role operates in a dynamic environment requiring collaboration with multiple stakeholders. The individual must effectively plan organise and prioritise both their own tasks and those of their team to meet tight deadlines achieve contract performance targets and maintain a high standard of service delivery.

Flexibility is essential as the role requires a hands-on approach when necessary to support the management of a 365-day operational service.

Nga pūkenga matua Important Skills (experience required)

• 2 years experience in a supervisory role within cleaning facilities management or a related field.
• Proven ability to lead and coordinate teams in an operational environment.
• Understanding of health and safety requirements within a public transport or similar setting.
• Strong communication and problem-solving skills.
• Ability to manage time effectively and prioritise tasks in a dynamic environment.
• Proficiency in reporting compliance monitoring and quality assurance.
• Ability to establish and maintain effective customer relationships.
• Ability to develop positive relationships and build a collaborate culture.
• Experienced at effective resource planning and scheduling.
• Ability to work under pressure and manage multiple demands.
• Ability to identify and drive continuous improvement initiatives.
• Computer literate including MS Outlook MS Word and MS Excel.
• Must hold a current full drivers license.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou Our Organisation

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei Why you will enjoy working here

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally youll find real opportunities to advance your career.

• : healthcare discounts great savings on retail purchases car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.

Me pēhea ki te tono How to apply
Click APPLY and please include your CV copies of relevant licences/qualification.The reference number for this role is 728317.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement please talk to our team.