Service Advisor
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Duval Ford is seeking an experienced customer-focused Service Advisor to join our this role youll greet customers manage service appointments prepare repair orders and ensure a seamless high-quality experience from start to finish. Were looking for a reliable detail-oriented professional with a strong commitment to exceptional CSI performance.
As a respected family-owned automotive group Duval Motor Company is built on integrity outstanding customer service and a dedication to positively impacting the lives of both our employees and the customers we serve.
Responsibilities
- Greet customers promptly and professionally; gather and document vehicle information
- Schedule service appointments and manage the daily service flow
- Accurately write repair orders and clearly document customer concerns
- Conduct or coordinate test drives to verify issues when needed
- Review service history and inspect vehicles to recommend additional maintenance
- Educate customers on recommended services and maintenance requirements
- Provide accurate estimates for labor and parts
- Communicate effectively with technicians parts department and other internal teams
- Maintain consistent follow-up and deliver exceptional customer satisfaction
- Uphold Duval Motor Companys service standards and brand reputation
Requirements
- Valid drivers license
- Ability to pass pre-employment screenings: background check MVR check and drug test
- Must be legally authorized to work in the United States
- Completion of Form I-9 and required documentation within 3 business days of hire
Qualifications
- Proven record of strong CSI performance
- Excellent communication interpersonal and active listening skills
- Strong attention to detail and accuracy in documentation
- Ability to multitask prioritize and work efficiently in a fast-paced environment
- Problem-solving and analytical abilities
- Enthusiastic and customer-service-driven mindset
Benefits
- Health dental and vision insurance
- 401(k)
- Paid time off and holidays
- Employee discounts
- Opportunities for career growth and development
Equal Opportunity Employer
Duval Motor Company is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race color religion sex national origin sexual orientation gender identity disability or veteran status.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Service Advisor Duval Ford is seeking an experienced, customer-focused Service Advisor to join our team. In this role, you’ll greet customers, manage service ap...
