Personal Care Program Director

JOB TITLE: Personal Care Program Director

STATUS: Exempt Full-Time

REPORTS TO: COO

SUMMARY OF POSITION

The Personal Care Program Director provides leadership oversight and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing implementing and maintaining program operations to ensure compliance with state Medicaid and company standards. The Director will work collaboratively with Executive Leadership Billing HR Credentialing and Operations to ensure program effectiveness quality service delivery community visibility and sustainable growth across all locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Development & Operations

Direct and coordinate all aspects of the Personal Care Program including program structure policies procedures and service delivery workflows

Ensure the program remains compliant with all applicable state regulations Medicaid requirements and internal policies

Establish and monitor program goals benchmarks and performance outcomes

Oversee the daily management of program operations ensuring consistency accuracy and timely service delivery

Quality & Compliance

Maintain ongoing quality assurance reviews and performance monitoring systems
Ensure all documentation meets state and payer standards

Address compliance issues promptly and implement corrective actions as needed
Maintain readiness for audits monitoring visits and regulatory reviews

Staff Oversight & Training

Recruit hire and supervise Personal Care staff

Develop and implement staff training and development plans

Provide coaching mentorship and performance feedback to ensure staff meet expectations

Promote teamwork accountability and high standards of care delivery

Billing & Revenue Coordination

Work closely with the Billing Department to ensure accurate documentation and billing compliance

Monitor service utilization productivity and reimbursement trends

Support processes that enhance revenue integrity and minimize claim denials

Community Engagement & Program Marketing

Actively market the Personal Care Services Program

Build relationships with referral sources case managers discharge planners and community partners

Conduct outreach activities to promote program awareness and drive service referrals

Represent the program at internal and external meetings community events and partner engagements

Collaboration & Communication

Collaborate with HR Credentialing Billing and Operations to ensure smooth coordination of all program-related functions

Provide regular updates and performance reports to Executive Leadership

Develop relationships with payers regulatory agencies and referral sources to support program growth and sustainability

REQUIRED QUALIFICATIONS

Minimum 3 years of leadership or supervisory experience in Personal Care PCS home care or related human services field

Strong knowledge of Medicaid regulations PCS service definitions and documentation requirements

Proven ability to manage staff operations and compliance simultaneously
Excellent organizational communication and leadership skills

PREFERRED QUALIFICATIONS
Experience in developing or expanding PCS or home care programs
Background in compliance billing or auditing within healthcare services
Strong analytical and problem-solving abilities

WORK SCHEDULE

Monday Friday 9:00 AM 5:00 PM

Evenings or weekends may be required based on program needs

Pathways To Life Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.