Job Summary
The position is responsible for managing an assigned territory of commercial and industrial (Business Link) customers. These customers consist of NIPSCOs largest customers not assigned to a Major Accounts Manager for both electric and natural gas services. To effectively service this group of customers the candidate must possess strong interpersonal account management sales and utility industry skills. The account representative engages with customers and works with other stakeholders for billing/usage inquiries economic development opportunities expansion projects and retention of existing businesses. The ability to develop and influence cross-functional relationships while delivering top-tier customer satisfaction and brand perception are paramount. The ideal candidate is initiative-taking and capable of managing numerous projects issues and inquires both internal and external in a timely and professional manner while continually enhancing customer relationships educating and influencing decision-makers across all functions.

Essential Functions

• Be an energy advisor to the appropriate NIPSCO Business Link customers resolving inquiries regarding rates/tariffs Choice and GTS programs. Includes frequent interaction with customer base in territory.

• Provide rate analysis to Commercial & Industrial customers as needed.

• Represent NIPSCO at community events (i.e. Customer Action Panels chamber events customer energy summits/events).

• Collaborate with other NiSource / NIPSCO departments to ensure the safe timely delivery of energy to our customers (i.e. GM&T electric meter shop Line dept Construction Laporte billing and Industrial Billing).

• Monitor Business Link customer usage and billing patterns; provide insight when required.

• Resolve all meter issues gas and electric for Business Link customers.

• Respond to outage issues storms and Commercial & Industrial customer calls.

• Promote and explain NIPSCO programs based on customers needs.

• Assist and support NIPSCO Business Link customers with net metering and feed in tariff programs.

• Promote and explain NIPSCO programs based on customers needs.

• Assist with scheduled clearances/outages.

• Develop and maintain strategic relationships with NIPSCO customer key decision-makers.

• Work with Engineering on new business upgrades and maintenance. This includes gas/electric distribution/transmission and substation.

• Develop an understanding of customers business their products processes and markets they serve.

• Rotational Stand-by and 24/7/365 emergency response availability.

• Support Major Account Managers.

• Work with legal to review retail contract language and addendums. Provide rate case and contractual requirement support as needed.

• Assist in acquiring easements as needed.

• Assist with IURC customer complaints for Commercial & Industrial customers as needed.

• Support regulatory and other stakeholder initiatives by providing customer feedback to assist in the development of viable tariff / product / service offerings. Collaborate with cross-functional teams regarding economic development growth projects and other initiatives as needed.

Required Qualifications For Position

• Bachelors Degree in Engineering Business Management or comparable experience

• Ability to exercise independent judgment

• Capability to recognize flag and effectively communicate problems and issues

• Proficient critical thinking skills and business acumen

• Proficient verbal and written communication skills

• Understanding of NIPSCO rates & tariffs and business operations

• Knowledge of NIPSCOs CIS and other customer programs

• Excellent sales negotiation and contract development abilities

• Proficient computing skills utilizing the Microsoft family of software

• Understanding of natural gas and electric distribution/transmission operations

Preferred Additional Qualifications for Position

• 4-6 years demonstrated experience in utility industry

• Knowledge of natural gas and electric metering

• Knowledge of commercial & industrial energy products services and end-use applications including conservation energy efficiency and demand side management

• Knowledge of other energy products (oil coal propane wind solar etc.) and their characteristics applications and economics

• Knowledge of gas transportation and balancing services

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions engaging others opinions creating a safe environment where people ideas and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views challenges and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race color religion national origin or ancestry veteran status disability gender age marital status sexual orientation gender identity sex (including pregnancy lactation childbirth or related medical conditions) genetic information citizenship status or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position please contact OneHR at or 1-

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Securitys E-Verify program. As part of this process we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster(English and Spanish) If you have the right to work dont let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidates skills job-related knowledge and relevant experience as well as internal pay equity.

Posting Start Date:

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.