As a Senior Product Manager you will be responsible for defining and driving the product roadmap in alignment with the product vision and objectives and key results. You will collaborate with Product Owners to gather input and refine priorities. Your role will involve integrating usability studies customer research and data/AI standards into product requirements to ensure a customer driven high impact and compliant design. You will define and maintain end-to-end product journeys identifying data input/output needs and aligning with value stream goals while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence.
Identify and drive continuous improvement of business processes impacting product success
Partner with business leaders and change management teams to define product business value support messaging and customer outreach
Define data input and output requirements for end-to-end product journeys aligning with value stream and business goals
Find opportunities to refine business processes impacting product success fostering a culture of continuous improvement based on data
Collaborate with Value Stream Leaders (VSLs) to enhance business processes at the product level using AI and automation
Work with Data/AI SMEs to ensure compliance with data and AI standards
Partner with business leaders to establish product business value support messaging communication and customer outreach
Ensure organizational readiness and change management are aligned with product delivery timelines
Identify manage and resolve dependencies and risks across teams and products
Define maintain and track product-level objectives and key results ensuring alignment with Value Stream goals and milestones
Bachelors degree or equivalent work experience
A minimum of 10 years of experience in product management or a related field
Proven experience in defining and driving product roadmaps integrating customer research and ensuring compliance with data/AI standards
Strong knowledge of product journey mapping business operational improvement and objectives and key results management.
Experience working with cross-functional teams and managing complex projects
Excellent communication and teamwork skills with the ability to influence others and work effectively
Ability to manage multiple tasks and maintain timely progress
Required Skills In:
Continuous Improvement Management
Objectives and Key Results
Product Road Map Development
Product Vision
User Research
The primary location for this position is Bethlehem PA or Pittsfield MA.
Position will require occasional travel.
Salary Range:
$126910.00 - $208495.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.
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At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment order to be a successful applicant. you must be legally authorized to work in the United States without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Required Experience:
Senior IC