Sr. Design Program Manager, JWO Launch Team

As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store grab what they want and just go. Born from years of experience at Amazon Go Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers.

Are you excited about working with ground-breaking technology in Retail Are you customer-obsessed and detail oriented Do you enjoy working with external customers Do you have experience working with both design and technology development teams to meet daily business requirements
Amazon is seeking an innovative Sr. Design Program Manager responsible for the standardization implementation and customization of brand design standards as they translate into physical stores. Additionally this role will be responsible for gathering requirements and creating standardized construction document sets for customers to bid and construct from. This position collaborates with internal and external cross-functional teams to manage the execution of multiple end-to-end projects at any given time. The ideal candidate is a self-starter who thrives in a fast-paced ambiguous environment and has a deep passion for innovative retail design. This is someone who possesses the ability to complete complex tasks and projects quickly with little to no guidance react with appropriate urgency to situations that require a quick turnaround take effective action without needing to know the total picture. We are looking for someone who is obsessed with creating world-class shopping experiences for our customers both at the micro and macro level. Outstanding project management and communication skills both written and verbal are required.



Key job responsibilities
Translates design standards to support the tech functionality and brand of our Third-Party partners in an innovative yet fiscally responsible way.
Manages projects with high levels of complexity and ambiguity.
Writes program documents that drive new innovations outline testing/analysis to inform design decisions or define standards and processes.
Works with key internal and external stakeholders (including architecture firms) in the production of comprehensive design JWO enabled stores. Cross-functional teams include but not limited to Construction Engineering Implementation Management Launch ICT Product Supply Chain Business Development and more. Cross-functional work fixture on boarding equipment layout coordination and implementing technical requirements.
Responsible for consulting with external customers during the Design Development and Construction Document phase for both new construction and renovation projects.
The ability to manage multiple simultaneous projects requiring frequent communication organization time management and problem-solving skills.
Completes quality control and assurance checks on Revit Models for external customers.
Provides Construction Administrative support working closely with construction project managers architectural firms and other external stakeholders during construction of store projects.
Documents and disseminates information about key learnings and best practices to team members.
Defines appropriate trade-down solutions driving alignment across stakeholders and creates documentation of these for implementation teams to leveraged across projects.
Able to weigh short- and long-term cost considerations to suggest alternative design approaches based on industry standards sustainability knowledge of color material finish operational maintenance and procurement capabilities.
Demonstrates flexibility and adaptable to changing work environment effectively dealing with varying workload requirements; can shift gears comfortably manages competing demands delays or unexpected events
Develop concept store formats into concise and complete packages for general contractors to build from and/or for customers to bid on.


About the team
ABOUT AWS:

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- Experience understanding needs of business and end customers and translating them into right solutions
- 7 years of project management real estate development architecture/design experience
- Experience as an Architect Engineer Construction Manager Development Manager Owners project management representative or in other Commercial Development and Construction related disciplines
- Experience with AutoCAD Revit Bluebeam and MS Office Suite
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of industry standard CAD & FEA design tools industry trends and design for manufacturability
- Experience in visual design demonstrated through design concepts case studies documentation mockups and style guides
- Experience working in a fast-paced rapidly changing operations environment
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience in senior level leadership support
- Experience in ownership of projects and communicating timelines and executing independently
- Work flexible shifts including nights weekends or holidays in a 24/7/365 environment
- Bachelors degree (BA/BS) Bachelors degree (BA/BS) in architecture

- Experience working and contributing to project playbooks building schedules managing issues/risks establishing communication plans and stakeholder management
- Knowledge of current industry standards
- Experience designing customer facing retail products
- Experience working with fast-moving high-performance teams and driving innovative solutions tailored to unique business environments
- Experience escalating issues anticipating and making trade-offs balance the business need versus other constraints and maximize business benefit while building great customer experiences
- Experience working with a variety of design tools such as Photoshop Illustrator and InDesign

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.