People Operations and Tech, Enablement Lead (Product Lead)

Empowering People Through Technology. Join Manulifes PeopleComms HR Transformation

At Manulife were transforming how our people experience work. Our PeopleComms Technology team enables simple personalized and compliant HR solutions for colleagues worldwide. We value innovation collaboration and human-centered designhelping every employee thrive.

The Opportunity

As Enablement Lead PeopleComms Operations and Technology (Asia) you will report directly to the VP of PeopleComms Technology and play a pivotal role in translating functional requirements and strategic priorities into technical solutions that drive global HR technology delivery. Based in Asia youll partner closely with our delivery and IT teams supporting global initiatives and ensuring our platforms Workday HCM & Time & Absence ADP Payroll and ServiceNow AskHR deliver exceptional employee experiences.

Key Responsibilities:

• Translate functional requirements and strategic priorities into technical solutions for global HR technology delivery.

• Coordinate platform releases integrations and business readiness for Workday HCM Time/Absence ADP Payroll and ServiceNow AskHR.

• Own backlog grooming user story creation and case management in Jira.

• Facilitate Human-Centered Design sessions with end users to inform fit-for-purpose solutions.

• Support project planning testing and implementation activities for global HR technology initiatives.

• Influence communication and training plans including learning pathways and enablement materials.

• Support integrations security administration and master data management for HR platforms.

• Report on outcomes capabilities and delivery against the Book of Work ensuring accountability for projects initiatives and business-as-usual activities.

• Partner with IT HR and global stakeholders to ensure system requirements and best practices.

• Build trust and work effectively across diverse cross-functional teams and time zones.

Required Qualifications:

• Strong analytical and problem-solving skills.

• Ability to document and articulate processes and workflows clearly.

• Solid understanding of HR functions systems and policies.

• Experience with Workday HCM ADP ServiceNow HR Service Delivery and Jira.

• Experience with SharePoint for documentation and knowledge repositories.

• Experience using AI tools to support HR technology delivery reporting or process improvement.

• 5 years of progressive experience in HR technology enablement or business analysis.

• Hands-on configuration or operational support for at least one HR platform in scope.

• Strong English communication skills; additional APAC languages are an asset.

• Bachelors degree in HR IT or related field.

• Nice to have: Experience facilitating Human-Centered Design (HCD) sessions or certification in HCD PMP CHRP/CHRL.

Why Join Us

• Be part of a global team driving digital transformation in HR.

• Work with leading platforms and innovative technologies.

• Collaborate with diverse talented colleagues across regions.

• Grow your career in a culture that values inclusion learning and impact.

Ready to make an impact Apply today and help shape the future of HR technology at Manulife.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .