On-Road Assessor - Melbourne

Join our team as an On-Road Assessor and play a vital role in supporting customers through the property claims process.

About Us

Welcome to a place where you can chase real progress and drive real change including in your own career. Being part of the Suncorp Group means being switched on endlessly curious and always return youll be supported to bring your ideas to the table and challenge conventions all to make life a little brighter simpler and better for our customers and each other.

We love a diverse team our people come from insurance site supervision estimating trades property management and leadership backgrounds.

About the Role

As an Assessor you will be responsible for accurately assessing property damage and determining claim quantum and scope under the relevant Product Disclosure Statement (PDS). Youll deliver brilliant service to our customers providing peace of mind during the claims process and support Client Managers to achieve the best outcomes.

Key Responsibilities

• Conduct on-site and desktop assessments creating accepting or rejecting scopes of work for claims in line with the PDS and service excellence standards.
• Communicate clear and accurate advice solutions timeframes and claim progress to customers and stakeholders.
• Support Client Managers in resolving customer issues and identifying vulnerable customers.
• Assess property loss or damage determine policy coverage and document all decisions.
• Contribute to claims cost control and quality assurance of repairs.
• Proactively identify and mitigate risks report potential fraud and ensure compliance with policies and legislation.
• Provide feedback on repairers and process improvements and support others during major events.

About You

Qualifications (Mandatory):

• Industry qualifications or currently studying/completed ANZIF Diploma of Loss Adjusting.

Qualifications (Desired):

• Qualifications in building or allied trades.

Experience (Mandatory):

• Minimum 5 years insurance experience.
• Minimum 2 years proven customer service experience.
• Experience compiling scope of works.

Experience (Desired):

• Extensive experience in building or allied trades.
• Industry qualifications (e.g. Cert IV in General Insurance).
• Claims process knowledge.
• Previous experience as an assessor.

Key Skills:

• Exceptional customer service and communication skills.
• Strong stakeholder management and relationship-building abilities.
• Conflict resolution empathy and care.
• Attention to detail problem-solving and negotiation skills.
• Proactive resilient and committed to continuous improvement.
• Computer literacy and strong time management.
• Knowledge of building/construction methods and materials.
• Ability to interpret policies and identify fraudulent claims.
• Sound knowledge of insurance products legislation and compliance.
• Additional Requirements:
• Willingness to travel and deploy to events within Australia as required.

What we can offer you:

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options including 20 weeks paid parental leave 4 weeks secondary carer parental leave and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

Advertised: 07 Jan 2026 AUS Eastern Daylight Time
Applications close: 14 Jan 2026 AUS Eastern Daylight Time