Director of Quality Improvement Caswell Developmental Center

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About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

Knowledge Skills and Abilities/Management Preferences

*THIS IS A REPOST. Previous applicants do not need to reapply to be considered.*

Salary Range: $64621.00 $113088.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs )/Management Preferences are not required. Applicants who possess the following skills are preferred:

• Possess a strong knowledge of State and Federal regulations statutes and standards governing the operation and accreditation of ICF/IID facilities along with the ability to assess risks using Risk Management principles and tools.

• Demonstrate strong analytical skills for reviewing data and investigatory information supported by effective deductive and inductive reasoning abilities.

• Exhibit solid problem-solving skills and the capacity to apply sound judgment in complex situations.

• Maintain professionalism and diplomacy in all interactions recognizing their importance in effective communication and collaboration.

• Management Preference:Work experience in a Quality Improvement Program for an ICF/IID residential facility Knowledge of ICF/IID regulatory standards Experience with Patient Safety Organization North Carolina Quality Center PSO Data base RL 6 Event Reporting System and experience with conducting a Root Cause Analysis (RCA) to complete investigation. Experience with Electronic Health Record (EHR). Ability to complete comprehensive reports through use of computer programs such as Word Excel and ability to create PowerPoint Presentations.

Department: Quality Improvement

Work Hours: Monday - Friday from 8:00am to 5:00pm

About Caswell Developmental Center:

Caswell Developmental Center serving as North Carolinas Eastern Region resource center provides specialized residential programmatic and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the facility.

We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career we encourage you to consider this opportunity. Please click on the following link experience how Caring is Contagious at Caswell Developmental Center.

Supplemental Contact Information:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facilitys Vaccination Policy.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will bemust be submitted by 11:59pm prior to the closing date.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at and National Guard Preference

  • Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status please contact HR at .

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Masters degree in psychology social work education health business administration marriage and family therapy or related human services field from an appropriately accredited institution and three years of experience in professional level treatment programming for the applicable client population.

  -or-

  Bachelors degree in one of the fields listed above from an appropriately accredited institution and four years of experience as indicated above; or an equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Alexis Fogg

  Email: