Program Manager Data Intelligence & Analytics

Available Locations: Austin TX - Hybrid

Program Manager - Data Intelligence and Analytics

About Us

At Cloudflare we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazines Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department:

Cloudflares Business Intelligence team plays a critical role in providing the advanced data analytics solution for the companys business teams. We are responsible for building a centralized cloud data analytics platform using open source technologies that are used by our internal Business Partners and Machine Learning teams. Our goal is to democratize data support Cloudflares critical business needs and provide reporting and analytics self-service tools to fuel existing and new business critical initiatives.

About the Role:

We are looking for a self-motivated Program Manager to join our Data Intelligence and Analytics (DIA) team. You will work with our technical leads in driving the delivery of various initiatives including AI/ML projects as well as supporting the roadmap tracking of our teams. This role is solely dedicated to supporting the building of internal data environments or the data products that serve internal data customers. The ideal candidate is process driven but remains flexible and iterative able to manage internal and external stakeholders and is able to adapt to quickly evolving situations.

What Youll Do

• Engage with various operations teams to plan track and manage the execution of programs and initiatives.
• Develop clear and transparent communication channels to align with business stakeholders and other delivery teams and ensure relevant audiences receive appropriate updates on programs and projects.
• Support DIA managers in requirements gathering project tracking meeting alignment documentation and requisite follow-up.
• Actively partner with DIA managers and team members on quarterly planning and roadmap tracking of our engineering teams.
• Collaborate with team leads to develop executive reporting materials (e.g. executive steer co weekly updates key artifacts etc.).
• Facilitate communication between business stakeholders and the development team.
• Support the management of data sourcing schedules timelines and milestones for the implementation and delivery of the projects and programs.
• Organize daily activities: meetings reporting follow-up to support the ongoing management of programs in flight.
• Support the operational development of program management within the DIA team and lend support to various operational functions.

Required skills knowledge and experience:

• BA/BS in Business Administration or Computer Science or an equivalent combination of education and experience.
• 3-5 years experience in planning and prioritization for highly cross functional teams
• Excellent oral and written communication proven track record of effective communication at various levels including executive level.
• Strong competency with project management tools (Confluence JIRA) and various development methodologies (Agile Waterfall Scrum etc).
• Comfortable managing tight deadlines changing priorities and ambiguity.
• Knowledge of technical program management and a desire for continuous improvement.
• Cooperative leader who has successfully gained authority with peers by demonstrating empathy providing support and motivating others.
• Role is based in Austin and you will be working with teams in various time zones. Expectation to be able to attend day-long in-office sessions.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.