Helpdesk Technician
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The foundational purpose of AGi is to provide quality high-tech information technology services employ experienced technical personnel and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems as well as the placement of highly skilled and motivated personnel.
Job Description
AGi Mission Support Inc is seeking a Help Desk Technician.
Roles & Responsibilities:
- Identify research and resolve the most complex technical problems
- Responds to telephone email and on-line requests for technical support
- Documents tracks and monitors problems using applicable systems and tools
- Coordinates with others technicians and the government specialists to resolve Tier 2 and 3 issues
- Responsible for the resolution of escalated issues of higher difficulty.
- Attend and participate in desktop support staff meetings or other meetings within government agency as a representative of the desk top team as required.
Qualifications
- Three (3) plus years experience managing an enterprise help desk and utilizing IT Service Management tools.
- Must be able to interface with individuals at all levels of the organization and communicate effectively both verbally and in writing.
AGi Mission Support Services Inc. is an Equal Opportunity Employer (EOE): Minorities Women Veterans and those with Disabilities.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
AGi is in the business of providing specialized technical services to federal and local governments, as well as to the private sector markets. AGi has expertise in computer services, telecommunications, and audio visual installations and support. AGi's services are rendered by supplyi ... View more
